Hi! I understand you're seeing an "Oops, having a problem" error on the BYUtv app when trying to use it on your Windows laptop, but it works fine on your TVs. Let's get this sorted out together.

To start, could you share if you're using the BYUtv app downloaded to your laptop or are you accessing BYUtv through a web browser? Also, which browser are you using if it's web-based?

Meanwhile, here’s a step-by-step guide to troubleshoot the issue:

1. If using a web browser:
- Clear your browser cache and cookies. Sometimes corrupted cached data can cause errors.
- Try opening BYUtv in a different browser to see if it works there (e.g., if using WebKit-based browser, also check with Chrome or Edge).
- Ensure your browser is fully updated to the latest version.

2. If using a downloaded app on Windows:
- Restart the app completely and try again.
- Check for any updates to the app and install them.
- If problems persist, uninstall and reinstall the BYUtv app to clear any corrupt files.

3. Check your internet connection on the laptop:
- Make sure the laptop has a stable internet connection, ideally the same network as the TVs that are working.
- You might try restarting your router as well, just in case.

4. Windows system updates:
- Confirm your Windows laptop is up to date with the latest system updates, as outdated system files can sometimes affect app performance.

If you've tried some of these already, please let me know what steps you have done, so I can suggest the next level of troubleshooting!

I uninstalled both app and download and reinstalled the windows download. Same Oops! message.

Thanks for letting me know you’ve already uninstalled and reinstalled the BYUtv app on your Windows laptop but you still get the “Oops!” message. Since reinstalling didn’t solve it, let’s dig a little deeper.

Here are some next steps to try:

1. Check for pending Windows updates
- Click Start > Settings > Update & Security > Windows Update
- If updates are available, install them and restart your laptop. Sometimes system updates fix compatibility issues that affect apps.

2. Run the Windows Store Apps Troubleshooter
- Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters
- Find “Windows Store Apps” and run the troubleshooter. It can detect and fix some app problems automatically.

3. Reset the BYUtv app data
- Go to Settings > Apps > Apps & features
- Find BYUtv in the list > click it > Advanced options
- Click the “Reset” button to clear the app’s data and cache without uninstalling.

4. Check network permissions
- In the same Advanced options for the BYUtv app, make sure the app is allowed to run in the background and has network access permissions.

5. Try creating a new Windows user profile
- Sometimes, user profiles can get corrupted causing issues with apps.
- Create a new Windows user account and try running BYUtv there to see if the problem persists.

If you want, I can also help you check your Windows Event Viewer for any specific error logs related to the BYUtv app crash. That could give us clues about what’s going wrong.

Let me know which of these you’ve tried or want to try next, and I’ll guide you through. If these don’t help, I’m here to continue troubleshooting!

Why does BYUtv app keep showing an error after reinstalling?

Thanks for your question about why the BYUtv app keeps showing an error even after reinstalling. From what I see, this is sometimes caused by corrupted app data or temporary glitches that a simple reinstall doesn’t clear completely. Just uninstalling and reinstalling the app may not reset all the cached data or settings tied to the app, so the issue can persist.1

Some things that help beyond reinstalling are:
- Clearing the app cache/data if your device allows it (or using the Windows app's “Reset” option if available).
- Making sure your device’s OS and the app itself are fully updated.
- Running troubleshooting tools (like Windows Store Apps troubleshooter).
- Checking for network or permission issues that might block the app’s access or operation.1

Since you have Windows 10 and are using the BYUtv app downloaded to your laptop, I recommend trying the app’s Reset feature in Settings, checking your internet permissions, and making sure Windows updates are current. If these don’t solve it, creating a new Windows user profile to test can reveal whether the problem is tied to your current user’s configuration.

If none of these steps work, it might be due to a deeper app or compatibility issue that would need further investigation. I’m here to guide you through any of these steps or help check error logs for clues — just let me know!

Are you ready to try the app Reset option next?

Troubleshooting BYUtv app on Windows

Thanks for asking about troubleshooting the BYUtv app on your Windows laptop. Since you’ve already tried uninstalling and reinstalling without success, here’s a focused approach to get the app working again on Windows 10:

1. Check for system and app updates:
- Make sure Windows is fully up to date (Settings > Update & Security > Windows Update).
- Also check the Microsoft Store for any updates to the BYUtv app and install them.

2. Reset the BYUtv app:
- Go to Settings > Apps > Apps & features
- Find BYUtv in the list
- Click it > Advanced options > Reset
This clears app data and can fix issues the reinstall does not.8

3. Run the Windows Store Apps Troubleshooter:
- Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters
- Select “Windows Store Apps” and run the troubleshooter. It can automatically find and fix app issues.

4. Check network connectivity and permissions:
- Ensure your firewall or antivirus isn’t blocking the BYUtv app.
- Check that the app has permission to access the internet (Settings > Privacy > App permissions).

5. Test on a new Windows user profile:
- Sometimes user profile corruption causes app errors. Create a new Windows user account and try running BYUtv from there.
<brIf none of these solve the problem, it could be a deeper compatibility or server-side issue. You can reach out to BYUtv support directly at [email protected] or 1 (866) 662-9888 for specialized help9.

Would you like me to walk you through any of these specific steps?