Hi there! I see you're having trouble with the BYUtv app video playback freezing on your Mac running OS X 10.15.7. Let’s figure this out together. To start, could you tell me if the video freezes right at the beginning, or after some time? Also, are you using the BYUtv app itself or watching through a web browser like Safari or Chrome?

In the meantime, here are some general steps to help fix video freezing issues for BYUtv on your Mac:

1. Restart your Mac: Sometimes a simple reboot clears memory or cache problems causing playback issues.

2. Check your internet connection: Make sure you have a stable, reasonably fast network connection. Try switching between Wi-Fi and a wired connection if possible.

3. Clear browser cache (if watching via browser):
- For Safari: Go to Safari > Preferences > Privacy > Manage Website Data > Remove all data for byutv.org.
- For Chrome: Go to Chrome menu > Clear Browsing Data > Cached images and files.

4. Try a different browser: If you use Safari, try using Chrome or Firefox to see if the freezing persists.

5. Update your browser and OS: Make sure your Mac OS and browsers are up to date, as older versions may cause compatibility issues.

6. Disable browser extensions: Sometimes, extensions can interfere with video playback.

If you are using the BYUtv app and not watching via a browser:

- Make sure the app is the latest version available.
- Try logging out of your account and logging back in.
- If possible, uninstall and reinstall the BYUtv app.

Let me know which of these steps you have tried, and any additional details you can provide about when and how the freezing happens. From there, we can dig deeper or look at other solutions!

Video freeze

Thanks for the follow-up! Since you mentioned the video freezing generally, let's try some targeted steps on your Mac running OS X 10.15.7.

Here’s a step-by-step approach:

1. Close and Reopen Browser/App: Fully quit the browser or BYUtv app (if you are using the app). Then reopen and try watching again.

2. Restart Your Mac: This can clear background processes causing freezing.

3. Check Internet: Video freezing is often caused by slow or unstable internet. Test your connection speed at a site like speedtest.net to ensure enough bandwidth (generally at least 5 Mbps for streaming).

4. Try a Different Browser: Since some users report freezing on Chrome with byutv.org, switching between Safari and Chrome may show if it’s browser-specific2.

5. Clear Browser Cache and Cookies: Old cached data can cause problems:
- Safari: Safari > Preferences > Privacy > Manage Website Data > Remove BYUtv-related data.
- Chrome: Chrome menu > More Tools > Clear Browsing Data > Cached images and cookies.

6. Disable Browser Extensions: Extensions sometimes interfere with playback. Try disabling any ad blockers or security extensions temporarily and retry.

7. Update Software: Ensure macOS and browser are fully updated. OS X 10.15.7 is Catalina, but check for any available updates and browser updates.

8. Lower Video Quality: If BYUtv offers quality settings, try reducing video resolution during playback for less buffering.

If you’re using the native BYUtv app on your Mac, uninstalling and reinstalling can help with glitches.

In rare cases, there could be an ongoing BYUtv server issue. If you continue to see freezing despite these steps, you can contact BYUtv support directly at [email protected] and describe your issue including your device and OS version.

Let me know what you’ve tried and how it’s going! We can take it further if needed. Are you watching through a browser or the BYUtv app?

Video freezes with about 10 minutes til end of program. I cannot return to it or restart it. It will not let me stream. My TV is Insignia with Amazon prime included/setup. When I started streaming the chosen I had no problem. Into season 4 the screen freezes on each episode. I'm not tech-talented but I need help in simple language.

Thanks for sharing those details! It sounds like you’re watching BYUtv on your Insignia TV that has Amazon Fire TV built-in, and the video freezes near the end of episodes in season 4, with no way to restart or continue.

Let’s try some straightforward steps to get you back to watching comfortably:

1. Restart Your Insignia TV:
- Turn off the TV using the remote.
- Unplug it from power for about 1 minute, then plug it back in and turn it on.

2. Clear BYUtv App Cache and Data:
This helps remove any temporary files that could cause freezing. Here’s how:
- Press the Home button on your Fire TV remote.
- Go to Settings (gear icon) > Applications > Manage Installed Applications.
- Find and select the BYUtv app.
- Choose Clear Cache and then Clear Data.
- Open the BYUtv app again and try streaming.

3. Update the BYUtv App:
- From the Fire TV Home, go to Apps, highlight BYUtv, and press the menu button (three horizontal lines).
- If an update is available, you will see an option to update — go ahead and do that.

4. Reinstall BYUtv App (If Needed):
- If clearing cache/data and update don’t help, uninstall the app by selecting it, then choose Uninstall.
- Then reinstall it from the Amazon Appstore on your TV.

5. Check Your Internet Connection:
- Make sure your TV has a strong Wi-Fi or wired connection. Buffering and freezes can happen with slow or unstable internet. You can run an internet speed test on another device to check that you have at least 5 Mbps for smooth streaming.

6. Restart Your Router:
- Unplug your internet router for about 30 seconds, then plug it back in. Wait for connection to restore and try streaming again.

These steps often solve freezing or app crash problems on Fire TV devices like your Insignia. It’s common for apps to accumulate temporary glitches over time or after updates.

If you want, I can walk you through any of these in more detail or answer questions as you go. How does that sound? Would you like to try starting with restarting your TV and clearing the app cache?

Also, it’s helpful to know if other apps on your Insignia TV (like Amazon Prime or Netflix) work fine or if they have issues too. That info helps narrow down the cause.

Thanks for helping. I will save all your suggestions just I case. I am hooked on the chosen. But now I must cut the grass before it rains. If I have any problems you will be hearing from me again. Thank you for your help. BTW. Bless you.

I’m glad to hear you’re hooked on The Chosen—it’s a fantastic series! Regarding the freezing and loading issues with The Chosen on BYUtv, especially on devices like your Insignia TV with Amazon Fire built-in, it’s actually a known problem that some viewers experience, particularly with later seasons like season 4.

From what I’ve gathered, here are some focused troubleshooting steps that can help improve streaming and fix freezing/loading issues with The Chosen on BYUtv:

1. Completely Close the BYUtv App and Restart Your Device: Make sure the app is fully closed (not just minimized), then power off your Insignia TV and restart it. This often resolves temporary glitches and cache issues.

2. Clear App Cache and Data: As I mentioned before, going into your Fire TV settings and clearing the cache and data for the BYUtv app can help. This removes stored data that might be corrupt or causing crashes.

3. Update the BYUtv App: Ensure your BYUtv app is updated to the latest version available via the Amazon Appstore. Updates often include bug fixes for issues like freezing.

4. Reinstall the BYUtv App: If clearing cache/data and updating don’t help, uninstall the app and reinstall fresh to resolve any installation corruption.

5. Check Network Stability: Since streaming interruptions can be network-related, verify a strong Wi-Fi or wired connection and consider restarting your router.

6. Use an Alternative Platform: If issues persist on your Insignia TV, you might try watching The Chosen via the BYUtv website on a computer, or on a mobile device using the BYUtv app where playback may be smoother. You can also check if The Chosen is available on other platforms you have access to.

7. Contact BYUtv Support: If none of the above work, reaching out directly to BYUtv support at [email protected] with your device details and issue can get more tailored help.

From discussions on streaming forums and the community, freezing near the end of episodes and inability to restart playback is a reported challenge that often clears up after cache clears, app reinstalls, or updates1 2.

If you want, I’m here to help walk you through those steps, or assist with alternative ways to keep enjoying your show. Just let me know! Are you ready to try the app cache clearing and update steps next?