[BYUtv] Will not return to live streaming on my tv

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Des Grossman
1 month ago In BYUtv
will not return to live streaming on my tv

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 month ago

Hi! I understand you’re having trouble with the BYUtv app on your TV not returning to live streaming. Let’s see if we can get that fixed for you.

To start, could you please tell me:
- What type of TV or streaming device are you using (for example, Roku, Samsung Smart TV, Apple TV)?
- Have you tried any troubleshooting steps so far, like restarting the app or the TV?

In the meantime, here are some general steps that often resolve this kind of live streaming issue:

1. Restart the TV or Streaming Device
Turning the TV or streaming device completely off and then back on can help reconnect the app to the network and reset any temporary glitches.

2. Restart the BYUtv App
Close the app fully and then open it again to clear any stuck states. On some devices, you might also want to try signing out and then signing back into your BYUtv account to refresh your session, especially since live TV requires a signed-in subscriber status.

3. Check Your Internet Connection
Make sure your TV or streaming device is connected to the internet and that the connection is stable. You can try running a speed test or switching from Wi-Fi to a wired connection if possible.

4. Update the BYUtv App and TV Firmware
An outdated app or TV system software might cause playback problems. Check the app store on your device for updates to the BYUtv app and check for any system updates on your TV.

5. Clear App Cache/Data (if available on your device)
Some TVs allow you to clear temporary data/cache for apps. This can resolve corrupted data causing playback hiccups.

If after trying these steps it still won’t resume live streaming, please let me know what device you’re on and any other symptoms you notice (like error messages or buffering). I can guide you further or recommend contacting BYUtv support directly if needed.

Are you able to try these steps and tell me what happens?

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