Hi there! I understand that your BYUtv app is frozen on the "Come Follow Up" show and you're unable to exit or navigate to other shows on your iPhone with iOS 18.7. Let's work through this together.

First, let's try some basic steps to get the app unstuck:

1. Force Close the BYUtv App:
- Swipe up from the bottom of your screen and pause in the middle (if you have Face ID) or double-click the Home button (if your iPhone has one).
- Find the BYUtv app preview and swipe it upwards off the screen to close it completely.
- Then reopen the app and see if it loads normally.

2. Restart Your iPhone:
- Sometimes a quick restart can clear issues. Press and hold the side button and one volume button until the power off slider appears. Slide to power off, wait a few seconds, then press and hold the side button to turn back on.

3. Check for BYUtv App Updates:
- Go to the App Store, tap your profile icon at the top right, and scroll down to see if BYUtv has an update available. If yes, update it.

4. Delete and Reinstall BYUtv App:
- If the problem persists, tap and hold the BYUtv app icon until it wiggles, then tap the 'X' or 'Remove App.'
- Reinstall the app from the App Store and log back in.

After these steps, try opening the "Come Follow Up" show again to see if it plays without freezing.

If the app continues to freeze on that show specifically, please let me know. It may be an issue with that particular episode's file or streaming. We can then check if there are any wider technical issues or server-side problems.

Are you able to try these steps? Let me know how it goes, and I'll assist you further!

It’s on my TV

Thanks for clarifying that you're viewing BYUtv on your TV! Just to make sure I'm understanding correctly—are you using a smart TV with the BYUtv app installed, or are you casting/airplaying from your iPhone to the TV? Also, can you tell me the brand and model or platform of your smart TV if applicable (e.g., Samsung, LG, Roku, Fire TV)?

Meanwhile, here’s a quick overview if you need to install or reinstall the BYUtv app on your smart TV:

1. Press the Home button on your TV remote.
2. Navigate to the Apps section or app store on your TV.
3. Use the search feature (usually a magnifying glass icon) to search “BYUtv.”
4. Select the BYUtv app, then choose Install or Add to Home.
5. Once installed, open the BYUtv app, sign in if needed, and try to play the shows again.

On Samsung smart TVs (models after 2020), this process looks exactly like the steps above1.

If your app is frozen on a specific show like "Come Follow Up," try closing the app fully on your TV and relaunching it. If that doesn’t work, restarting the TV can help clear temporary issues.

Could you please let me know your TV brand and if you are using the app directly on the TV or casting from your phone? This will help me guide you more precisely!

The app is on my Samsung tv

Thanks for letting me know you're using the BYUtv app on your Samsung TV. Since your app is frozen on a specific show and you can’t navigate away from it, let’s try some focused troubleshooting steps for Samsung smart TVs to get it back to normal:

1. Soft Reset Your Samsung TV:
- Press and hold the power button on your TV or remote until it turns off completely (about 5-10 seconds).
- Wait a minute and then power the TV back on. This fully restarts the TV instead of placing it in standby mode and often fixes app freezes2.

2. Update Your TV Software:
- Go to Settings > Support > Software Update > Update Now and make sure your TV is running the latest firmware.
- Software updates can resolve app compatibility issues.

3. Reinstall the BYUtv App:
- Navigate to Apps > My Apps or the app list.
- Find BYUtv, press and hold the Select button, then choose “Delete” or “Uninstall.”
- Return to the Apps Store and reinstall BYUtv fresh1.

4. Reset Smart Hub (Optional):
- This resets all apps’ settings on Samsung TVs and can clear persistent app problems.
- Go to Settings > Support > Self Diagnosis > Reset Smart Hub. You’ll need your TV PIN (default is 0000).

After these steps, open the BYUtv app again and check if you can exit the "Come Follow Up" show and navigate normally.

If the problem continues, it may be a server-side issue or a problem specifically with that episode. In that case, contacting BYUtv support at [email protected] would be the next best step.

Please try these out and let me know how it goes! Are you comfortable trying these steps right now?

Now I can’t find 2/15 episode

Thanks for letting me know the 2/15 episode from 2023 is missing for you in the BYUtv app on your Samsung TV. To clarify, is this for a specific show or series? Sometimes, particular episodes might be temporarily unavailable due to licensing or technical issues.

From what I see, there isn't a direct mention of that specific 2/15 2023 episode available on BYUtv’s online listings or apps. It might be a rare case that the episode hasn’t been uploaded or is temporarily pulled from streaming.

Here’s what I recommend:

1. Check the BYUtv Website or App's Episode List: Sometimes episodes are dated differently or grouped in a way that makes them harder to find. Try browsing through the full episode list on the BYUtv app or on their official site to see if it’s listed under a slightly different date or title.

2. Contact BYUtv Support: You can email BYUtv’s support at [email protected] to ask specifically about the availability of that episode. They should be able to provide more insight or an ETA if it’s temporarily unavailable.

3. Try Searching by Episode Title or Keywords: If you know the episode’s name or main feature, searching with those terms sometimes helps locate it more easily in the app’s library.

4. Check for App Updates: Make sure your BYUtv app is updated on your Samsung TV, as sometimes new versions fix catalog or browsing issues.

If you want, I can help guide you through these steps or draft a message to BYUtv support. Just let me know! Are you able to check the app’s episode list now?

Was 2/15 episode from 2023? It was the one yesterday

Thanks for clearing that up! The "Come Follow Up" episode for February 15 is part of the weekly "Come, Follow Me" series covering the study material from February 15-21, which includes scriptures from the Doctrine and Covenants (D&C 14-17) with guest Casey Griffiths5. So yes, that would be the "yesterday" episode you mentioned if you're referring to February 15's content.

If you’re having trouble finding this specific February 15 episode on your BYUtv app, it might be under the "Come Follow Up" show section and listed by week rather than by exact air date. Sometimes, the app groups episodes to cover the week’s study instead of single dates.

Here’s what you can try:

1. In the BYUtv app on your Samsung TV, navigate to the "Come Follow Up" show.
2. Look for the episode titled around mid-February or the week Feb 15-21.
3. If you don’t see it immediately, try scrolling down or navigating to the “Episodes” section to find the weekly installments.
4. You can also check the BYUtv website’s "Come Follow Up" show page for direct links to episodes by week1.

If this episode still isn’t showing up on your Samsung TV app, try reinstalling or updating the app as we discussed earlier—it sometimes helps refresh the episode catalog.

Let me know if you want me to guide you through any of those steps! Are you able to locate the weekly episode list on your app?

I want the Old Testament Genesis 6-11

Thanks for letting me know you want to watch the BYUtv "Come Follow Up" episode covering Genesis 6-11 from the Old Testament. This episode corresponds to the weekly study for February 9-15 and features guests Patrick Mason and Tim Welch discussing "Noah Found Grace in the Eyes of the Lord."1

Here’s what you can do to find and watch it on your Samsung TV BYUtv app:

1. Open the BYUtv app on your Samsung TV.
2. Navigate to the "Come Follow Up" show section.
3. Look for the episode titled “Feb. 9–15 | Genesis 6-11; Moses 8” or similar wording referencing that date range or Old Testament topic. It might be listed under the 2022 or "Old Testament" season folder.
4. Select that episode and play it.

If you don’t see the episode immediately, try reinstalling or updating the BYUtv app on your TV to refresh the episode catalog as we discussed earlier.

Alternatively, you can watch it on BYUtv’s website or YouTube:

- BYUtv website episode: Feb. 9–15 | Genesis 6-11; Moses 8
- YouTube clip: Search "Come Follow Me Old Testament Genesis 6-11 Moses 8" on YouTube for related content.

Let me know if you want help navigating the app or if you encounter any issues playing this episode! Are you able to find the episode listing now?