[Pearltrees] Impossible to create an account; Password Error message: Une erreur s'est produite veuillez réessayer

M
Impossible to create an account; Password Error message: Une erreur s'est produite veuillez réessayer

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hello! I understand you’re having trouble creating an account with Pearltrees, and you’re seeing a password error message. Let’s work through this together.

First, could you please provide me with a bit more detail? For example:
- Are you using a specific browser or device?
- Have you already tried creating an account with a different password or email address?
- Is there any specific password requirement mentioned when you tried to create your account?

This information will help me to assist you more effectively!

M
1 year ago

Windows 11 with Edge/ Try differente password / change user name / Same error msg 'An error has occurred, please try again' / I respect the 5 digits; upper case/lower case/number with/or without special caracteres

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Thank you for providing that detailed information! Since you've tried different usernames and passwords while ensuring you've met the requirements, let's look at a few other steps to help resolve the issue you’re facing with registering on Pearltrees.

1. Clear Browser Cache and Cookies:
Sometimes, old data in the browser can interfere with functions. Here's how to do it in Edge:
- Open Microsoft Edge.
- Click on the three dots in the upper right corner.
- Go to Settings > Privacy, search, and services.
- Under "Clear browsing data," click on Choose what to clear.
- Select Cookies and other site data and Cached images and files, then click Clear now.

2. Disable Extensions:
Extensions can sometimes block web functionality. Try disabling them:
- In Edge, click on the three dots in the upper right corner.
- Go to Extensions.
- Disable any active extensions temporarily to see if it resolves the issue.

3. Try Incognito Mode:
Use the InPrivate mode in Edge which doesn't use the existing cache or cookies:
- Open Edge.
- Click on the three dots in the upper right corner.
- Select New InPrivate window and attempt to create your account again.

4. Update Edge Browser:
Ensure that your browser is up to date:
- Open Edge, click on the three dots, go to Settings > About Microsoft Edge, and it will check for updates automatically.

5. Check Network Settings:
Sometimes, firewall or antivirus settings can block registrations. Ensure that Pearltrees isn’t being blocked in your antivirus or firewall settings.

If none of these steps solve the issue, I can also recommend checking out this Microsoft Edge forum post where users discussed similar login problems, which might have additional insights.

Please give these steps a try and let me know how it goes! Are you satisfied with the solutions I’ve provided so far?

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