Hi there! I see you’re having trouble with the Pearltrees Android app crashing every few minutes, even after reinstalling. Thanks for sharing that info. Let’s try to get this sorted out together.

To start, could you tell me if this happens right after opening the app or after you perform certain actions? Also, is your device storage close to full, or are other apps also crashing? This helps me narrow down the cause better.

Meanwhile, here’s a step-by-step plan to troubleshoot the issue on your Android 10 WebKit device:

1. Clear App Cache and Data
- Go to Settings > Apps > Pearltrees > Storage > Clear Cache.
- If that doesn’t help, try Clear Data as well (note this will log you out and reset app settings).

2. Restart Your Device
Sometimes a simple reboot resolves background conflicts.

3. Check Android System WebView
Since Pearltrees relies on WebView (which renders web content inside apps), if this component is outdated or corrupted, apps crash.
- Go to Settings > Apps
- Enable "Show system apps"
- Find “Android System WebView” and ensure it’s updated from Google Play Store or, if available, uninstall updates and reinstall updates.

4. Free Up Storage and Memory
Low storage or RAM can cause apps to crash. Check if your device has at least 10-15% free storage and close background apps.

5. Safe Mode Test
Restart your device into Safe Mode (press and hold the power button, then tap and hold "Power off" until Safe Mode appears) to see if any third-party apps interfere with Pearltrees.

6. Update Your Android OS
Check for any updates for your Android 10 system which may fix compatibility issues.

If you’ve already tried some of these steps, let me know which ones, and we can dig deeper into more advanced troubleshooting, such as checking app permissions or looking into log details.

Are you able to try these steps for now? Let me know how it goes!

It happens when I try to move collections or sites. I will trying your suggestions, thank you.

Thanks for sharing that detail—it’s super helpful to know the crash happens specifically when moving collections or sites. That points us toward an issue related to app interaction with organizing content.

Since reinstalling didn’t solve it, and it happens during manipulation of collections/sites, here are some next steps tailored to that scenario:

1. Check Network Connection
Moving collections or sites likely syncs with your Pearltrees account online. Make sure your internet connection is stable (try switching between Wi-Fi and mobile data) to avoid interruptions causing crashes.

2. App Permissions
Verify Pearltrees has all necessary permissions enabled on your device:
- Go to Settings > Apps > Pearltrees > Permissions, and allow storage, network, and anything relevant.

3. Try Moving Smaller Batches
If you’re moving multiple sites or collections at once, try moving fewer or one item at a time to see if the crash happens with certain content size or complexity.

4. Check for App Updates
Although you've reinstalled, double-check the Play Store for any recent Pearltrees updates addressing such issues.

5. Report the Bug
Since this issue might be a bug specific to the Pearltrees Android app handling move operations, consider reporting it to Pearltrees support (e.g., [email protected]). Include Android 10 on WebKit info and detailed steps to reproduce the crash.

If you continue to experience crashes after these steps, it may be related to an incompatibility or bug in this version of the app on Android 10. As a workaround, you might try using Pearltrees on desktop or mobile web browsers instead for managing collections until an app fix is released.

Would you like help with verifying app permissions or checking connection stability? Or, do you want me to guide you on reporting this directly to Pearltrees support? Let me know!

Pearltree Android app crashes every few minutes, even after reinstall

Hi again! Since your Pearltrees app on Android 10 keeps crashing every few minutes even after reinstalling, and you've already reinstalled, let's look at some focused steps based on common causes for app crashes on Android:

1. Clear Cache and Data Specifically for Pearltrees
- Go to Settings > Apps > Pearltrees > Storage.
- Tap "Clear Cache" first. If the problem persists, tap "Clear Data" (this will reset the app and log you out).

2. Restart Your Device
- A fresh reboot can clear temporary glitches affecting apps.

3. Update Android System WebView
- Pearltrees relies on WebView (a system component that renders web content inside apps).
- Go to Google Play Store and check for updates for "Android System WebView".
- Update it or if it’s already updated, try uninstalling updates and then updating again.

4. Check Your Device Storage
- Low storage can cause apps to misbehave. Make sure you have at least 15% free storage space.

5. Test Network Stability
- Since Pearltrees syncs your collections online, unstable internet can cause failures. Switch between Wi-Fi and mobile data to test if stability helps.

6. Try Moving Collections or Sites in Smaller Batches
- You mentioned crashes happen when moving collections/sites, so try moving fewer items at a time which can reduce strain on the app.

7. Review App Permissions
- Ensure Pearltrees has all required permissions, especially storage and network. Go to Settings > Apps > Pearltrees > Permissions.

If none of these solve the problem, it may be a bug with the app version on Android 10. In that case, reporting this to Pearltrees support ([email protected]) with your Android version, device info, and exact steps causing the crash would be the next best step. Meanwhile, you might consider using Pearltrees via a mobile browser or desktop version for organizing your collections.

Let me know which of these you’ve tried or if you want me to guide you through any step in detail. Are you satisfied with the solution I provided?

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