Hi there! It sounds like you’re having trouble with the Evernorth app getting stuck on the "connect your health" page, preventing you from scrolling to reach a button. Let’s work through this together.

1. Refresh the App: Sometimes, refreshing the app can resolve minor glitches. If you can, try closing the app completely and then reopening it.

2. Check for Updates: Ensure that your Evernorth app is updated to the latest version. You can do this through the Microsoft Store:
- Open the Microsoft Store.
- Click on the three dots in the top right corner and select “Downloads and Updates”.
- Click “Get updates” to make sure all your apps, including Evernorth, are current.

3. Restart Your Device: Restarting your computer can clear up any temporary issues that could be causing the app to freeze.

4. Try Using a Different Browser: If you are using a browser to access the Evernorth app, check if switching to another browser like Chrome or Firefox helps you scroll.

5. Clear Cache and Cookies: If you’re accessing the app through a browser, clearing your cache and cookies can sometimes help. Here’s how:
- Open your browser settings.
- Look for “Privacy” or “History”.
- Select “Clear Browsing Data” and ensure cookies and cached images/files are checked before you proceed.

6. Run Compatibility Troubleshooter: Sometimes, running a compatibility troubleshooter can help. Right-click on the Evernorth app icon and select “Troubleshoot compatibility” to see if Windows can detect any issues.

If you’ve tried any of these steps already, please let me know, and we can explore some more advanced troubleshooting options together. Are these steps helping you feel more hopeful about the issue?

Refreshed the app, checked for updates, turned off phone...comes back to same connect health data page and can't move forward.

Thank you for your patience! Since refreshing the app, checking for updates, and restarting your device didn’t help, let's delve into some other options that might get you moving forward.

1. Check Permissions: Ensure that the Evernorth app has the necessary permissions to access your health data. Sometimes, if permissions aren’t granted correctly, it can lead to issues. You can check this by going to your device's settings and looking for the app under "Apps" or "Permissions."

2. Disable and Re-enable Health Tracking: If you’re using Samsung Health or a similar app, try disabling the health tracking feature and then re-enabling it. This can refresh the connection. Here’s a general guideline:
- Open your health tracking app.
- Find the step tracking feature and disable it.
- Wait a moment, then enable it again.

3. Try a Different Device: If possible, see if the app can be accessed on a different device or an alternate browser. This will help determine if the issue is specific to your current setup.

4. Factory Reset (Last Resort): If none of the above steps work, some users have found success with a factory reset of their phone. However, do keep in mind that this will erase all data and settings on your device, so it's important to back up your information first.

If you'd like more detailed instructions on any of these steps or need further assistance, feel free to let me know. Are you finding any of these suggestions helpful?

Does Evernorth app have known issues with certain devices?

It looks like there can be compatibility issues with the Evernorth app on certain devices. For instance, there were mentions of syncing problems specifically with Samsung Health, which is a third-party app that can influence how the Evernorth app connects to other health data sources. You can read more about it here.

Additionally, it's noted that some telehealth services may not be available in all areas or on all devices, which could also be causing your issue. Here’s some more detailed information related to devices and apps from the Evernorth support page here.

Given the compatibility concerns, if you're using a specific device or browser and experiencing difficulties, you might want to check if there are any known issues related to that particular setup. Additionally, reaching out to Evernorth support directly at [email protected] might also provide you with guidance tailored to your specific case.

Are you finding this information helpful, or is there anything specific you'd like to know more about?

Are there iOS-specific bugs in the Evernorth app?

Yes, it seems there are some reported bugs with the Evernorth app on iOS. Users have noted issues such as the app removing automatic tracking and syncing of activity and sleep data from other health apps, which can affect overall functionality. You can see user reviews and experiences on the App Store page here.

Additionally, there are discussions about performance-related issues in various online forums, where users expressed frustrations about syncing times and similar bugs associated with iOS versions. You might find more information in the community discussions related to Evernorth's iOS bugs here where users share their experiences and potential fixes.

If you’re encountering a specific issue, please let me know, and I can help you with further troubleshooting steps! Are these insights about iOS-specific bugs what you were looking for?

Are there recent updates for Evernorth fixing iOS issues?

It appears that recent updates to the Evernorth app have not effectively resolved the issues regarding automatic tracking and syncing of activity and sleep from other health apps through the health app on iOS. Users have mentioned in their reviews that these updates have actually led to the removal of these features, despite permissions still being enabled on their devices. You can view some of the latest reviews on the App Store here for a detailed look.

While there may not be specific recent updates addressing these particular bugs, keeping the app updated is always a good practice, as future updates may address these issues. Additionally, user feedback is often taken into account for improvements in subsequent updates.

If you’re experiencing specific concerns or want to report your experience, it might also be worth reaching out directly to Evernorth support at [email protected] for potential remedies.

Is there anything else you’re curious about regarding the Evernorth app or its functionality?