Hi there! I understand you're having trouble setting your news preferences in the BBC app. To help you better, could you please tell me a bit more about your setup? For example:
- Are you using the BBC News app or accessing news through the BBC website on your Linux system? - What exactly happens when you try to set your news preferences—do you get an error message or does the option not seem to work? - Have you already tried any steps like restarting the app, clearing cache, or checking your account settings?
Once I have a clearer picture, I can guide you through the most suitable steps for your case. Looking forward to your reply!
Thanks for the extra info! So, you’re trying to save changes in your BBC News app but it’s not saving those changes on your Linux device using WebKit. Let’s troubleshoot this step-by-step:
1. Check Internet Connection Sometimes a weak or intermittent internet connection can prevent saving preferences. Can you confirm your network connection is stable?
2. Clear Browser Cache and Cookies Since you’re on Linux using WebKit (likely a browser like Epiphany or a WebKit-based browser), cached data or cookies may cause issues. Try clearing your browser’s cache and cookies: - Go to browser settings → Privacy or History → Clear browsing data → Select cache and cookies → Clear now.
3. Ensure You Are Logged Into Your BBC Account Saving preferences usually requires being signed in. Make sure you’re logged in to your BBC account in the browser. If you’re not logged in, the changes may not persist.
4. Disable Browser Extensions Some browser extensions may block cookies or interfere with saving preferences. Try disabling any ad blockers or privacy extensions temporarily and attempt saving again.
5. Try a Different Browser If possible, attempt accessing the BBC News site and saving your preferences on another browser (like Firefox or Chrome on Linux) to see if this behavior is specific to WebKit.
6. Update Your Browser If your WebKit browser is outdated, this can cause compatibility problems. Ensure your browser is running the latest version available for Linux.
If you have done any of these already, please let me know which, and we can move on to further checks such as verifying account settings or any app-specific issues.
Would you like me to guide you through clearing your browser cache or checking your login status?
Thanks for clarifying you’re using the BBC app on your Android phone and after re-logging in, you’re unable to save your news preferences. Let’s work through this together.
Here’s what I suggest:
1. Check for App Updates Make sure your BBC app is updated to the latest version on the Google Play Store. Updates often fix bugs that can cause saving issues.
2. Restart the App and Device Close the BBC app completely (use the app switcher to swipe it away), then restart your phone. Reopen the app and try setting your news preferences again.
3. Clear BBC App Cache Sometimes cached data can cause problems. Go to your phone’s Settings > Apps > BBC News > Storage > Clear Cache. Do not clear data just yet (as that may log you out), but clearing cache can help.
4. Check Your Account Login Status Make sure after you relogin, the app shows you as fully logged in (not just partial login or session expired). Sometimes a login glitch can prevent saving personalized settings.
5. Test Saving Preferences on a Different Network Try switching from Wi-Fi to mobile data (or vice versa) to rule out any network-related restrictions preventing the app from saving your preferences.
6. Reinstall the App as Last Resort If the above steps fail, uninstall the app and reinstall it from the Play Store. This can fix corrupted app data or installation issues causing the problem.
If after these steps you still can’t save your news preferences, it could be a temporary backend issue with the BBC account servers. In that case, waiting a bit and trying again or contacting BBC support would be the next step.
Here’s the BBC’s official help for app problems, which you might find useful: https://www.bbc.co.uk/usingthebbc/account/im-having-problems-with-a-bbc-app 1
Would you like me to walk you through any of these steps in more detail?
That sounds like a good plan! Sometimes a fresh reload can clear up these kinds of issues. If you do try reinstalling the app and still notice problems saving your news preferences, feel free to reach out—I’m here to help you troubleshoot further.
In the meantime, enjoy your news, and don’t hesitate to ask if anything else comes up. Are you satisfied with the solution I provided?
Comments
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi there! I understand you're having trouble setting your news preferences in the BBC app. To help you better, could you please tell me a bit more about your setup? For example:
- Are you using the BBC News app or accessing news through the BBC website on your Linux system?
- What exactly happens when you try to set your news preferences—do you get an error message or does the option not seem to work?
- Have you already tried any steps like restarting the app, clearing cache, or checking your account settings?
Once I have a clearer picture, I can guide you through the most suitable steps for your case. Looking forward to your reply!
Can't save changes in my news
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
Thanks for the extra info! So, you’re trying to save changes in your BBC News app but it’s not saving those changes on your Linux device using WebKit. Let’s troubleshoot this step-by-step:
1. Check Internet Connection
Sometimes a weak or intermittent internet connection can prevent saving preferences. Can you confirm your network connection is stable?
2. Clear Browser Cache and Cookies
Since you’re on Linux using WebKit (likely a browser like Epiphany or a WebKit-based browser), cached data or cookies may cause issues. Try clearing your browser’s cache and cookies:
- Go to browser settings → Privacy or History → Clear browsing data → Select cache and cookies → Clear now.
3. Ensure You Are Logged Into Your BBC Account
Saving preferences usually requires being signed in. Make sure you’re logged in to your BBC account in the browser. If you’re not logged in, the changes may not persist.
4. Disable Browser Extensions
Some browser extensions may block cookies or interfere with saving preferences. Try disabling any ad blockers or privacy extensions temporarily and attempt saving again.
5. Try a Different Browser
If possible, attempt accessing the BBC News site and saving your preferences on another browser (like Firefox or Chrome on Linux) to see if this behavior is specific to WebKit.
6. Update Your Browser
If your WebKit browser is outdated, this can cause compatibility problems. Ensure your browser is running the latest version available for Linux.
If you have done any of these already, please let me know which, and we can move on to further checks such as verifying account settings or any app-specific issues.
Would you like me to guide you through clearing your browser cache or checking your login status?
Android phone been using BBC app with no problems before had to relog in and tried to reset my news but will not save
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
Thanks for clarifying you’re using the BBC app on your Android phone and after re-logging in, you’re unable to save your news preferences. Let’s work through this together.
Here’s what I suggest:
1. Check for App Updates
Make sure your BBC app is updated to the latest version on the Google Play Store. Updates often fix bugs that can cause saving issues.
2. Restart the App and Device
Close the BBC app completely (use the app switcher to swipe it away), then restart your phone. Reopen the app and try setting your news preferences again.
3. Clear BBC App Cache
Sometimes cached data can cause problems. Go to your phone’s Settings > Apps > BBC News > Storage > Clear Cache. Do not clear data just yet (as that may log you out), but clearing cache can help.
4. Check Your Account Login Status
Make sure after you relogin, the app shows you as fully logged in (not just partial login or session expired). Sometimes a login glitch can prevent saving personalized settings.
5. Test Saving Preferences on a Different Network
Try switching from Wi-Fi to mobile data (or vice versa) to rule out any network-related restrictions preventing the app from saving your preferences.
6. Reinstall the App as Last Resort
If the above steps fail, uninstall the app and reinstall it from the Play Store. This can fix corrupted app data or installation issues causing the problem.
If after these steps you still can’t save your news preferences, it could be a temporary backend issue with the BBC account servers. In that case, waiting a bit and trying again or contacting BBC support would be the next step.
Here’s the BBC’s official help for app problems, which you might find useful:
https://www.bbc.co.uk/usingthebbc/account/im-having-problems-with-a-bbc-app 1
Would you like me to walk you through any of these steps in more detail?
Will leave then and reload app if problems persist
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
That sounds like a good plan! Sometimes a fresh reload can clear up these kinds of issues. If you do try reinstalling the app and still notice problems saving your news preferences, feel free to reach out—I’m here to help you troubleshoot further.
In the meantime, enjoy your news, and don’t hesitate to ask if anything else comes up. Are you satisfied with the solution I provided?