Hi! I understand that the BBC app on your iPhone running iOS 18.6 crashes after about one minute. Let me ask a few quick questions so I can help you better:

1. Is this issue happening with the BBC iPlayer app specifically, or the BBC News app or just on the bbc.com website through your browser?
2. Have you tried any troubleshooting steps already, such as restarting your device or updating the app?
3. Are you on Wi-Fi or cellular data when this crash happens?

Once I have this info, I can guide you through some tailored steps to fix this. Meanwhile, I can share some general first steps that are good to try for app crashing on iPhones:

1. Restart your iPhone: Press and hold the side button and either volume button, then slide to power off. Turn it back on after 30 seconds.
2. Ensure the BBC app is updated to the latest version via the App Store. Sometimes updates fix bugs causing crashes.
3. If the issue persists, try deleting the app and reinstalling it. This clears any corrupted data that might cause problems.
4. Check if your iOS version is fully updated in Settings > General > Software Update. Although you are on iOS 18.6, verifying ensures no missing patches.

Let me know what steps you’ve tried, and the answers to the questions above. We can take it from there!

1. Bbc.com app. 2. Yes. 3 both. All steps have been taken

Thanks for the info! Since you’ve already updated, restarted, and reinstalled the BBC app on your iPhone (iOS 18.6) and the app still crashes after about one minute on both Wi-Fi and cellular, let’s try some more advanced troubleshooting steps:

1. Check Storage Space:
Go to Settings > General > iPhone Storage. Ensure you have at least a few hundred MB free, as low storage can cause apps to crash unexpectedly.

2. Clear App Cache/Data (if possible):
iOS apps don’t allow manual cache clearing like Android, but reinstalling usually helps. Since you’ve done that, let's move on.

3. Check Background App Refresh:
Go to Settings > General > Background App Refresh and make sure it’s enabled for the BBC app. Sometimes disabling it can cause strange app behavior.

4. Disable VPN or Proxy:
If you are using a VPN or proxy on your iPhone, try temporarily disabling it. BBC apps sometimes have trouble with network settings that obscure location or affect connectivity.

5. Test on Different Network:
Try connecting to a different Wi-Fi network or use cellular only. Although you tried both, testing on a completely different network (like a friend’s or public Wi-Fi) can help rule out network-related issues.

6. Reset Network Settings:
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will clear saved Wi-Fi passwords but can fix network-related app crashes.

If none of these help, it might be a known issue on their end or a bug with the current version of the app on iOS 18.6. You could reach out to BBC directly by emailing [email protected] with details about your device, app version, and problem.

For further guidance or official troubleshooting, here’s BBC’s own support page for app problems:
I'm having problems with a BBC app

Shall I guide you through resetting network settings, or is there anything else you’ve noticed about the crashes?