Hi there! I understand that your LES MILLS+ app on your Smart TV goes to a black screen after a few minutes and this has been happening repeatedly over the past few days. Let’s get to the bottom of this together.

To start, could you tell me what brand and model your Smart TV is? Also, have you tried any troubleshooting steps so far, such as restarting the TV or the app? This info will help me recommend the best next actions.

While waiting for your reply, here are a few general steps that can often resolve playback or black screen issues on Smart TVs:

1. Restart Your Smart TV: Sometimes a simple reboot clears temporary glitches.
2. Check for App Updates: Ensure the LES MILLS+ app is updated to its latest version available on your TV’s app store.
3. Reinstall the App: Uninstall LES MILLS+ from your TV, then reinstall it to fix any corrupted files.
4. Restart Your Network Equipment: Power-cycle your router and modem to improve network stability.
5. Check Network Speed: LES MILLS+ recommends a stable internet connection; slow speeds might cause playback to stop.
6. Update TV Firmware: Confirm your Smart TV firmware is up to date, as outdated software can cause app issues.
7. Close Other Applications: Running multiple apps simultaneously might cause performance issues on some TVs.

If you have already tried some of these, please let me know which ones, and we can move on to more specific troubleshooting for your TV model.

We want to make sure you can enjoy your workouts seamlessly, so I’ll be here to walk you through any step. Looking forward to your details!