Hi there! I see you're having trouble with the TeamLive app getting stuck on the loading screen on both your computer and mobile device. Just to get a better idea, could you tell me if this started happening suddenly after an update or change? Also, are you connected to the internet via Wi-Fi or wired connection on your computer? And have you tried any steps so far like closing and reopening the app, or restarting your devices?

Meanwhile, here’s a general approach to try fixing this:

1. Restart the Devices
First, completely restart both your computer and your mobile device. This often clears temporary glitches that cause apps to hang.

2. Clear App Cache and Data
Since you have the app on Windows 10 (desktop) and mobile, clearing app cache can help:
- On Windows, you might need to clear the app’s data folder or do a reinstall (steps below).
- On Android/iOS mobile, go to the app settings and clear cache/data if possible.

3. Uninstall and Reinstall the TeamLive App
Sometimes files get corrupted. Uninstall the app from both devices, then download and install the latest version fresh from your official source.

4. Check for Network Issues
Ensure your internet connection is stable. Sometimes firewall or antivirus programs block the app’s access, so try temporarily disabling those to test if it helps.

5. Delete App Cache on Windows
- Close TeamLive if it’s running.
- Navigate to %appdata% folder on your computer (you can paste this path into File Explorer’s address bar).
- Find and delete TeamLive-related cache folders.
- Restart your PC and try opening the app again.

If these steps don’t help, there might be an ongoing server issue affecting the app’s loading process, which users have reported on similar platforms recently1.

Would you like me to guide you through these steps one at a time? Also, please share any error messages or behaviors you’re seeing beyond the loading screen, if any.