Hi! Thanks for reaching out about the Lively Link app freezing on the notification screen right after installation. To get us on the right track, could you tell me:

- What version of the app you installed?
- Did the freeze happen immediately after first opening the app, or after some interaction?
- Are you running any antivirus or firewall software that might be interfering?
- Have you tried restarting your PC or reinstalling the app so far?

Meanwhile, here are some initial steps we can try to resolve this freezing issue:

1. Restart your computer to clear any temporary glitches after installation.

2. Run the app as Administrator: Right-click the Lively Link app icon and choose "Run as administrator." Sometimes this helps if the app needs higher permission for notifications.

3. Check app permissions:
- Go to Settings > Privacy > Notifications in Windows 10.
- Ensure Lively Link is allowed to show notifications.

4. Disable fullscreen mode in other apps: Some apps running in fullscreen can cause Lively to freeze, based on known issues with Lively wallpaper apps freezing on fullscreen windows.

5. Update Windows and Graphics Drivers: Outdated system components can cause freezes in apps that rely on notifications and display functions.

6. Try reinstalling the latest version of Lively Link: Uninstall the app completely, then download a fresh copy from the official source.

If these don't work, we can explore deeper steps such as checking app logs or network conditions affecting the app's communication.

Would you feel comfortable trying these steps and letting me know how it goes? If the freeze persists, please provide any error messages or additional behaviors you notice. That will help me guide you better!

this is not installed on a windows pc but on iphone 14 pro

Thanks for clarifying that you're using an iPhone 14 Pro, not a Windows PC. That helps a lot! The freezing issue on the screen where it asks to enable notifications during the Lively Link app install sounds like it might be related to the app's interaction with iOS notification permissions.

Let me guide you through some steps tailored for your iPhone 14 Pro:

1. Force close the Lively Link app
- Swipe up from the bottom of the screen and pause in the middle (or double-click the Home button if you have one).
- Find the Lively Link app preview and swipe it up to close it completely.

2. Restart your iPhone 14 Pro
- Press and hold either volume button and the side button until the power off slider appears.
- Slide to power off, wait 30 seconds, then hold the side button to turn it back on.

3. Check Notification Permissions Manually
- Open your iPhone Settings.
- Scroll down and tap Lively Link.
- Tap Notifications.
- Make sure Allow Notifications is toggled on.
- Also check that Lock Screen, Notification Center, and Banners are enabled, along with Sounds and Badges if you want.

4. Reinstall the app
- Press and hold the Lively Link icon, tap Remove App, then Delete App.
- Restart your phone once more for good measure.
- Then, go to the App Store and download Lively Link again from the official page here: https://apps.apple.com/us/app/lively-link/id584004617

5. Check for iOS updates
- Go to Settings > General > Software Update and make sure your iPhone is running the latest iOS version available. Sometimes app compatibility improves with updates.

If the app still freezes on notification prompt after these steps, it might help to:
- Try enabling notifications immediately when prompted, then watch if it still freezes.
- Check if any other apps have similar freeze issues (to rule out a wider iOS problem).
- Let me know exactly where it freezes: is it when you tap “Enable Notifications,” or before you can tap that?

Does this sound doable for you? I’m here to help as you try these!

Is Lively Link compatible with iPhone 14 Pro?

Great question! The Lively Link app requires iOS 12.0 or later to run, and since your iPhone 14 Pro runs on a much newer iOS version, it is compatible with your device. The app is designed to work on all modern iPhones including the latest models like the iPhone 14 Pro, provided you have iOS 12 or above installed on your phone.

If you are experiencing freezing when enabling notifications, it's not due to incompatibility but could be related to app permissions or temporary glitches on the device. Just to confirm, your iPhone 14 Pro should be fully compatible with Lively Link according to the official App Store requirements1 2.

If you want, I can help you troubleshoot that notification freeze issue in more detail! Are you ready to proceed with some targeted steps?