Hello! I understand your Voiply app is showing "unit not registered," even though it actually is registered. Let's work together to get this sorted out.

First, just to clarify: When you say the unit is registered, do you mean that your VoIP device (phone or adapter) shows it's connected and logged into your Voiply account, or are you referring to something else? Also, is this happening on your Windows device app, or directly on a physical VoIP device?

Meanwhile, here are some initial troubleshooting steps you can try:

1. Restart the VoIP Device or App: Power cycle your VoIP phone or adapter, or close and reopen the Voiply app on your Windows device. Sometimes temporary glitches cause status mismatches.

2. Check Internet Connection: Make sure your internet is stable and connected. Registration depends heavily on a reliable network.

3. Verify SIP Credentials: Double-check that the SIP username, password, and server details entered exactly match your Voiply account info.

4. Time and Date Settings: On your Windows device (or the VoIP hardware), confirm that the time and date are correctly set. Incorrect settings can prevent proper registration.

5. Firewall or Antivirus: Sometimes security software blocks the registration packets. Try temporarily disabling firewall/antivirus and see if it registers properly.

6. Update the App or Device Firmware: An outdated app or device software can cause registration issues.

If you already tried any of these, could you let me know which ones? Also, do you see any error messages beyond "unit not registered"?

This info will help me guide you with deeper steps specific to your setup. Looking forward to your reply!

checked all - voice state"enregisted" when a try to phone out

Thanks for the extra info! So your Voiply app shows the voice status as "enregistered" (meaning registered), but you’re unable to place outbound calls. Got it.

Let’s troubleshoot the outbound calling specifically:

1. Check Outbound Call Rules or Dial Plan: Sometimes, if the dialed number format doesn’t match what your Voiply settings expect, the call won’t go through. Can you tell me the exact number format you’re dialing? For example, are you including country code, area code, or any prefix?

2. Account Balance or Credit: Verify your Voiply account has sufficient credit/minutes for outbound calls. An account limitation could cause calls to fail despite successful registration.

3. Outbound Proxy or Server Settings: Check your app’s SIP settings for any outbound proxy configured. Sometimes misconfigured proxies or servers block outbound calls.

4. Error Messages or Call Logs: When you attempt the call, do you see any error messages? Or can you access call logs in the app? These might give clues like “call rejected,” “timeout,” or “busy.”

5. Network Restrictions: Are you on a network that restricts certain outbound VoIP traffic? Some Wi-Fi or corporate networks block SIP or RTP ports needed for calls.

6. Try Calling a Different Number: Sometimes specific numbers may be blocked or restricted. Try calling a well-known number like your own mobile or a customer service line.

If you’ve checked these or have additional details (dialed numbers, error codes), please share them. That way I can guide you further in resolving outbound calling.

home phone light not showing on adapter - done all the reset programs

Hello again! I see your Voiply home phone adapter's indicator light is not showing up, and you’ve already tried reset steps that didn’t solve the issue. Let's look deeper into this together.

Here are some advanced checks and suggestions:

1. Power Supply Check: Confirm the adapter is receiving power correctly. Try plugging it into a different power outlet or using a different power adapter if available.

2. Connection Verification: Make sure all cables (Ethernet to router, phone line to adapter) are securely connected. A loose or faulty cable can cause the light to remain off.

3. Check for Adapter Overheating or Hardware Fault: If your adapter feels unusually warm or has been reset frequently, it might be failing internally, which can cause the lights not to come on.

4. Factory Reset Again with Precise Steps: Insert a paper clip into the reset hole and hold the reset button for at least 10 seconds until you hear a click. This fully clears any glitches that a simple reboot couldn’t fix.2

5. Try a Different Phone Port on the Adapter (if available): If your adapter has multiple phone ports, try plugging your home phone into another port to see if the light comes on.

6. Network DHCP and IP Address Check: Confirm the adapter is getting an IP address from your router. Sometimes, the absence of a light indicates the device is not getting network credentials.
<br7. Check Router Settings for Restrictions: Verify your router’s firewall or settings do not block the adapter’s communication.

If none of the above solve the issue, the adapter may need replacement, especially if resetting and power/cabling checks don’t help. I can guide you through contacting Voiply support for a replacement if needed.

Would you like me to assist in checking your adapter’s network connection details or help start a replacement request with Voiply support?

Troubleshooting your Voiply Adapter steps could be useful for more details as well.

Now working

Hi! Glad to hear your home phone adapter is now working. Regarding the Voiply app not working, here are some solid solutions to try that should cover most issues users face:

1. Switch to Mobile Data and Restart the App: If you’re on Wi-Fi, try switching your phone’s connection to cellular data and then restart the Voiply app. This can help identify if Wi-Fi network settings are blocking VoIP traffic.

2. Restart Devices: Power cycle your computer or mobile device, your modem/router, and the Voiply adapter. This refreshes all network connections and clears temporary glitches.

3. Check Network Connection and Speed: Make sure your internet connection is stable and meets the minimum speed required for VoIP calls. You can run an internet speed test and a SIP ALG test (to check if your router interferes with VoIP protocols).

4. Verify App Permissions: Ensure the Voiply app has necessary permissions like microphone and internet access on your Windows device.

5. Update the App: Confirm you have the latest Voiply app version installed—sometimes older versions cause unexpected issues.

6. Check Account Status: Log in to your Voiply portal to verify your account is active and has sufficient credit for calls. Also, verify your call forwarding and routing settings to make sure nothing is blocking calls.

7. Firewall/Antivirus Settings: Confirm that your Windows firewall or any security software is not blocking the Voiply app or the ports it uses.

If the above steps don’t resolve the problem, you might want to consult Voiply’s detailed mobile app troubleshooting guide here: Voiply Mobile App Troubleshooting and the comprehensive call issues overview at Top 10 VoIP Issues & Solutions. Also, restarting the network hardware and checking connections is always a good approach: Resolving No Outgoing Calls with Voiply

If needed, I’m here to assist you through any of these steps or provide more specific guidance based on your setup. Are you satisfied with the solution I provided?