Hi there! I understand you're encountering a sensor error with your FreeStyle Libre 2. Let's work together to resolve this issue.

Could you please let me know a bit more about the error you're seeing? For instance, does it say to try scanning again in a specific time, like 10 minutes? Additionally, have you already attempted any troubleshooting steps, such as restarting your device or reapplying the sensor? Your insights will help me better assist you!

Yes I have restarted my phone but still it keeps telling me to scan after 10 minutes which I have done severally

Thanks for the details! It sounds like you're in a loop with this error, which can definitely be confusing. Since you've already restarted your phone, let's try a few more steps to troubleshoot this issue:

1. Check Sensor Placement: First, ensure that your sensor is properly applied and hasn't shifted. It should be on a clean, dry area of skin, preferably on the back of your upper arm.

2. Ensure Bluetooth is On: Make sure that Bluetooth is enabled on your iPhone. Sometimes, a Bluetooth connection loss can lead to sensor errors. You can check this by swiping down from the top-right corner of your screen and looking for the Bluetooth icon.

3. Wait for the Timer: If the app is prompting you to scan after 10 minutes, it’s crucial to wait that entire period without rescanning. Scanning again before the timer completes resets it, which may prolong the problem.

4. Look for Interference: Ensure there is no interference from devices such as electronic gadgets or other wireless equipment near your sensor and phone.

5. Reboot the Sensor: If none of the above steps work, you might need to reboot the sensor. To do that, carefully remove the sensor and apply a new one, following the instructions provided in the FreeStyle Libre app.

6. App Update: Check if there are updates available for the FreeStyle Libre app on the App Store. Sometimes, updating the app can resolve connectivity issues.

If you've already checked these and the issue persists, please let me know. We may need to dig deeper and explore other troubleshooting options or consider the possibility of a defective sensor. If it comes to that, reaching out to FreeStyle Libre support directly at [email protected] might be necessary.

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