Hi there! I see you're having trouble getting your star rewards accepted in the Hardee's app. I'd love to help you get that sorted out. Could you tell me a bit more about what's happening? For example, are you trying to redeem stars at checkout and the app won't let you, or are your stars not appearing in your account at all? Also, have you been able to earn stars recently from orders, or is this the first time this issue has come up?

I have used it different times I have tried both ways scan at check out and manually it always says opps something went wrong

Thanks for sharing those details! Since you get the "Oops something went wrong" message whether scanning at checkout or trying manually, it sounds like the app is having trouble processing your reward redemption.

Let's try a few things step-by-step to fix this:

1. Log out and log back in: This can refresh your app connection. Simply open the Hardee's app, find the logout option (usually in your profile or settings), then sign in again.

2. Check your internet connection: Make sure you have a strong and stable Wi-Fi or cellular connection. Sometimes weak or intermittent connections cause this error.

3. Clear the app cache: On your Android device, go to Settings > Apps > Hardee's app > Storage > Clear Cache. This removes temporary data that might be causing issues.

4. Update or reinstall the app: Check the Google Play Store to see if there’s an update available for the Hardee's app. If not, uninstall the app and reinstall it fresh.

5. Try redeeming rewards after these steps: Sometimes simply refreshing connection and clearing cached data can resolve errors like this.

If you try all these and it still says "Oops something went wrong," it might be a server-side issue or account-specific. In that case, I’d recommend reaching out directly to Hardee's support at [email protected] with details of your account and the error.

Would you like me to walk you through any of these steps? Or have you tried some of them already?

I will try