To resolve the issue of your Hardee's app not recording rewards points, follow these actionable steps:

1. Check App Updates: Ensure that your Hardee's app is updated to the latest version. Go to the Google Play Store or Apple App Store, search for the Hardee's app, and check if an update is available. An outdated app can lead to performance issues, including problems with rewards point recording.

2. Verify Internet Connection: Make sure your device is connected to a stable internet connection. A weak or intermittent connection can affect the app's functionality, including the recording of rewards points.

3. Restart the App: Close the Hardee's app completely and then reopen it. This can refresh the app and might resolve any temporary glitches preventing point recording.

4. Logout and Login: Try logging out of your account in the app and logging back in. This action can refresh your session and may resolve issues related to rewards points not being recorded.

5. Clear App Cache (Android only): If you are using an Android device, clearing the app's cache may help. Go to your device's Settings > Apps > Hardee's App > Storage > Clear Cache. After clearing the cache, reopen the app to see if the issue is resolved.

6. Check Rewards Status: Visit the Hardee’s My Rewards page or check the terms related to the rewards program to ensure you're following the program rules correctly - learn more - learn more.

7. Contact Customer Support: If none of the above steps works, contact Hardee's customer support for assistance. They may have additional insights or can address potential backend issues with your rewards points recording.

8. Monitor App Feedback: Look at customer reviews or feedback on platforms like Reddit, where users share their experiences. This can provide insights into whether other users are experiencing similar issues and any potential fixes they have found - learn more - learn more.

By following these steps, you should be able to troubleshoot and potentially resolve the issue with recording your rewards points in the Hardee's app.