Hi there! I see you're having an issue where the Wordscapes chat box gets hidden by the keyboard on your Kindle device running Android 9. That sounds like it’s making chatting tricky. Just so I understand correctly, when you tap to type in the chat, the keyboard pops up and covers the input area, right?
This behavior can sometimes happen because the keyboard takes up screen space and the chat window doesn't automatically adjust. Let's try a few things to fix this:
1. Check for App Updates Make sure Wordscapes is updated to its latest version through the Amazon Appstore. Updates often fix UI issues like this.
2. Restart the Device A quick restart of your Kindle can clear temporary glitches.
3. Try Undocking or Moving the Keyboard (if supported) Some Android keyboards allow you to undock or move the keyboard window so it floats above the screen. On your Kindle’s Android 9 keyboard, you might tap the keyboard icon on the navigation bar or check keyboard settings for an "undock" option. This can free up space so the chat box remains visible.
4. Switch to a Different Keyboard App If your default keyboard doesn’t let you move it, consider installing a keyboard like SwiftKey (if available for your Kindle). SwiftKey lets you undock the keyboard and drag it to a more convenient spot, preventing it from hiding chat inputs. You’ll need to download it from the Amazon Appstore or sideload the APK carefully.
5. Adjust Display Settings Check if changing the display size or font size in your Kindle’s settings (Settings > Display) reduces the interface scaling and allows the chat box to stay visible when the keyboard is up.
If after trying these, the chat box is still obscured, it might be a known app layout issue on Kindle devices. In that case, letting Wordscapes support know directly at [email protected] can help them troubleshoot and prioritize a fix.
Would you like guidance on switching keyboards or checking those keyboard settings on your Kindle first? Or have you already tried some of these steps? Let me know!
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Benjamin Carter
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Hi there! I see you're having an issue where the Wordscapes chat box gets hidden by the keyboard on your Kindle device running Android 9. That sounds like it’s making chatting tricky. Just so I understand correctly, when you tap to type in the chat, the keyboard pops up and covers the input area, right?
This behavior can sometimes happen because the keyboard takes up screen space and the chat window doesn't automatically adjust. Let's try a few things to fix this:
1. Check for App Updates
Make sure Wordscapes is updated to its latest version through the Amazon Appstore. Updates often fix UI issues like this.
2. Restart the Device
A quick restart of your Kindle can clear temporary glitches.
3. Try Undocking or Moving the Keyboard (if supported)
Some Android keyboards allow you to undock or move the keyboard window so it floats above the screen. On your Kindle’s Android 9 keyboard, you might tap the keyboard icon on the navigation bar or check keyboard settings for an "undock" option. This can free up space so the chat box remains visible.
4. Switch to a Different Keyboard App
If your default keyboard doesn’t let you move it, consider installing a keyboard like SwiftKey (if available for your Kindle). SwiftKey lets you undock the keyboard and drag it to a more convenient spot, preventing it from hiding chat inputs. You’ll need to download it from the Amazon Appstore or sideload the APK carefully.
5. Adjust Display Settings
Check if changing the display size or font size in your Kindle’s settings (Settings > Display) reduces the interface scaling and allows the chat box to stay visible when the keyboard is up.
If after trying these, the chat box is still obscured, it might be a known app layout issue on Kindle devices. In that case, letting Wordscapes support know directly at [email protected] can help them troubleshoot and prioritize a fix.
Would you like guidance on switching keyboards or checking those keyboard settings on your Kindle first? Or have you already tried some of these steps? Let me know!