[Identity V] After the new engine was released, a bug appeared: the screen in the game flickers, blurs, goes black

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soplyavchik
4 months ago In Identity V
After the new engine was released, a bug appeared: the screen in the game flickers, blurs, goes black

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Emily Roberts

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4 months ago

Hi! I understand you're experiencing screen flickering, blurring, and black screen issues in Identity V after the new engine update on your Android 14 device with a WebKit browser. Let's work together to get this sorted out.

First, could you please tell me if this happens right when you launch the game, or does it start during gameplay? Also, have you tried any troubleshooting steps so far, like restarting your device or reinstalling the game?

Meanwhile, here are some initial steps you can try that often help with graphics issues after updates:

1. Restart the device: Simple but effective to clear temporary glitches.
2. Clear the game cache and data: Go to Settings > Apps > Identity V > Storage > Clear Cache and Clear Data. This can fix corrupted temporary files.
3. Update graphics drivers and system software: Since you're on Android 14, check for any system or app updates that might improve compatibility.
4. Lower the in-game graphics settings: Sometimes after engine updates, high graphics settings cause flickering or blurring if the device hardware struggles.
5. Check for any overlays or apps running in the background that might interfere with the game's display, such as screen recorders or brightness adjusting apps.
6. Reinstall the game: Uninstall Identity V and install the latest version again to ensure all files are correct and up to date.

If the problem persists after these steps, there might be a compatibility issue between the new engine update and your device's hardware or Android version. The developers are sometimes made aware through reports and release patches accordingly.

Would you be comfortable trying these steps, and can you share if you've already done any of them? That way I can guide you further or escalate your case to our tech team if needed.

Also, as a note, some players have reported similar graphic issues post-update on forums, so you're not alone in this. The game team is actively working on fixes; meanwhile, these steps should help as a workaround1.

Let me know how it goes! Are you satisfied with this initial guidance?

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