Hi there! I see that you're experiencing a black screen when opening the Heylo community groups app on your Android device. Just to get a clearer picture, can you tell me:

- When did this issue start happening?
- Have you recently updated the app or your device OS?
- Does the app stay black indefinitely, or does it sometimes load after a while?
- Have you tried any steps already, like restarting your device or reinstalling the app?

This will help me guide you to the best solution!

The issue started last week and keeps happening. Sometimes it will open still. I reinstalled the app last week but am still having this issue. I also restarted my phone the other day.

Thanks for the details! Since the Heylo app sometimes opens but often shows a black screen, and you've already reinstalled the app and restarted your phone, let's try a few more specific steps tailored for your Android 10 device and the WebKit environment:

1. Clear App Cache and Data:
Sometimes leftover cached files can cause loading issues. Here’s how:
- Open your device’s Settings
- Go to Apps & notifications > See all apps
- Find and tap on Heylo
- Tap Storage & cache
- Tap Clear Cache first, then Clear Storage/Data (note: this will log you out, so be ready to log back in).
- Restart your phone and try opening the app again.

2. Check for App Permissions:
Ensure the app has the necessary permissions to run properly.
- Go to Settings > Apps & notifications > Heylo > Permissions
- Allow necessary permissions like Storage, Network, etc.

3. Update Your Android System WebView:
Since you are on WebKit and Android 10, issues with the Android System WebView (which apps use to display web content) can cause black screens.
- Open the Google Play Store
- Search for Android System WebView
- If an update is available, tap Update
- After updating, restart your phone and open Heylo again.

4. Check Network Connection:
Although less likely, a poor or restricted internet connection might cause loading problems. Try switching between Wi-Fi and mobile data to see if that helps.

If after these steps it’s still an issue, it might be something on the app’s backend or a bug that needs escalation. I can help you contact Heylo’s support team if needed.

Would you like to try these steps, and let me know how it goes? I’m here to guide you through any part!

[Here is a similar case where reinstall and restart didn’t fully resolve issues, suggesting checking cache and permissions: Facebook community discussion1 ]