Hi there! I see that you're having trouble logging in to the Zenni Optical website even though it recognizes your name. Let me help you sort this out.

Could you please tell me whether you get any specific error message when you try to log in? Also, is this happening on all devices or just your Windows device with WebKit browser? Knowing these details will help me guide you better.

Meanwhile, a good first step would be to try resetting your password, especially since the site recognizes your name but won’t let you log in properly. You can do this by clicking the "Forgot password?" link on the sign-in page and entering the email linked to your Zenni account. They will send you a password reset link to regain access.

Here’s the detailed step-by-step you can try:
1. Go to the Zenni Optical login page.
2. Click on the "Forgot password?" link.
3. Enter your email address linked to the account.
4. Check your email inbox (and spam/junk folder just in case) for the reset email.
5. Follow the instructions in the email to create a new password.
6. Try logging in again with the new password.

If this doesn’t resolve the issue, let me know whether you have already tried this or if you encounter any errors during the process. We can then look into other potential causes like browser cache issues, session problems, or even temporary site outages.

Are you okay trying that password reset first?