Hi there! I understand you're having trouble logging in and resetting your password because you're not receiving the reset email, even in your junk mail. Let's see if we can figure this out together.

First, just to clarify:
- Have you tried using the "Forgot Password" option on the Cafe Rio app or website by entering your email to request a reset?
- Are you certain you're entering the exact email address tied to your Cafe Rio account?
- Also, have you checked if your email inbox has any filters or rules that might be blocking Cafe Rio emails?

In the meantime, here’s a step-by-step approach to try:

1. Double-check your email address input on the password reset page to make sure there's no typo.
2. Check your email app settings or spam/junk folders thoroughly; sometimes emails get filtered into promotional or other custom folders.
3. If possible, try requesting the reset email from a different network (like switching between Wi-Fi and cellular data) to exclude network issues.
4. Restart your iPhone (iOS 18.5) to clear any temporary glitches.
5. Make sure your Cafe Rio app is updated to the latest version available in the App Store, as outdated versions can sometimes cause problems.
6. If the above don't work, it may be that your email address is on their suppression list (meaning emails to it are blocked for some reason). For this, Cafe Rio’s Customer Care team can help manually sort it out.

You can reach out to Cafe Rio Mobile App support directly by using the "Help" feature in the app under the "More" tab or by emailing [email protected] with details about your issue.

Would you like me to guide you through the reset process again, or help draft an email to their support team? Let me know how you want to proceed!