Hi there! I see you're facing this issue where the Zmoofit app says the firmware update was successful, but your watch shows a red circle with a white X, indicating the update actually failed on the device. Let’s get this sorted out together.

First, just to understand better:
- Did you notice any interruption during the update process, like your phone disconnecting from the watch?
- Also, does the watch currently connect to the app properly?

Based on what you've described, this red circle with the white X usually means the watch didn't receive or apply the update correctly, even though your phone app shows success. Sometimes, this is because the watch lost connection during the update or background permissions on the phone are not set right.

Here’s the step-by-step plan I suggest:

1. Check Bluetooth Connection:
Make sure your watch and phone maintain a stable Bluetooth connection throughout the update. Try toggling Bluetooth off and back on on both devices before retrying.

2. Allow App to Run in Background:
Since you're on Windows with a WebKit browser, ensure the Zmoofit app or its desktop counterpart (if applicable) can run in the background, so the update process continues uninterrupted.

3. Restart Both Devices:
Power off and then restart your watch and your phone to clear any temporary glitches.

4. Retry Firmware Update:
Open the Zmoofit app and attempt the update again. Try to keep the devices close and avoid using the phone for other tasks until the update completes.

5. Check for App Update:
Ensure your Zmoofit app is the latest version, as older versions can sometimes report success inaccurately.

6. Reset Connection:
If all else fails, unpair the watch from your phone, then pair it again fresh before attempting the update.

If after trying these steps the watch still shows the red circle with a white X post-update, it might be a deeper firmware issue on the watch itself. In that case, contacting our support team using [email protected] for specialized assistance would be the next best step.

Does this sound doable? Let me know if you'd like me to walk you through any of these steps!

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