Hi there! I understand you want to remove or cancel two contact names from your JPay account on your iPhone. Let's get this sorted out for you. To make sure I guide you correctly, could you confirm if these contacts are incarcerated individuals you had added for sending money, emails, or videos? Also, have you tried checking the contacts or inmates section within the JPay app already?

From what I know, deleting a contact or incarcerated individual directly from the JPay app might not be straightforward or even supported in some cases. However, I can guide you on the typical process to check or manage contacts:

1. Open your JPay app on your iPhone (iOS 18.0.1).
2. Look for a menu icon or three dots (usually in the top-right corner). Tap it, then see if there's a "Contacts" or "Manage Contacts" option.
3. If you find the contact you want to remove, look for an edit or delete option (like a trash icon or swipe left to delete).
4. If you don't see a delete option, this means the app currently does not allow removing contacts manually.

As per recent information, deleting contacts may not be available on the app right now, which aligns with what users have reported elsewhere5 7.

If the app does not allow deletion, here is what you can do next:

- Try logging into your account on the JPay website (via a web browser on your iPhone) to see if there is a management option there.
- If no option exists online, the best course is to contact JPay customer support. They can manually assist in removing or canceling contacts from your account:
Email: [email protected]
Or use the contact form: JPay Contact Form

If you'd like, I can walk you through contacting support or checking the website. Would you like me to guide you through those steps, or have you already tried some?

Let me know how you'd like to proceed!