Hi there! I understand you’re having trouble with your blood pressure (BP) monitor dropping connection when trying to report results through the Sutter Health My Health Online app on your iPhone. Let’s try to get this sorted out.

To start, can you tell me a bit more about your setup?
- What brand or model is your BP monitor?
- How is it connecting to your iPhone? (Bluetooth or another way)
- Does the connection drop immediately or after some time?
- Have you noticed if the My Health Online app stays connected, or does it crash or freeze?
- Have you tried basic steps like restarting your phone or the BP monitor?

Knowing these details will help me guide you with clear steps to fix the issue.

Bby31 8T1 every monthly statement with my results is missing 1 or 2 days a week for the past 3 months and today the past 4 days are were missing until I re connected

Thanks for sharing those details about your BP monitor (Bby31 8T1) and how the monthly statements are missing some days' results—especially the recent stretch of four days until you reconnected. That gives me a good picture to work with.

Since your monitor uses a connection (likely Bluetooth) to sync readings to the Sutter Health My Health Online app, these gaps usually happen when the device isn't connected at the time it’s supposed to upload or sync data. When the connection drops or is inconsistent, data from those missing days doesn't get uploaded until you reconnect.

Here are some steps I recommend to help ensure your readings consistently upload without missing days:

1. Ensure Bluetooth is stable and active:
- Before taking your BP reading, double-check that Bluetooth is turned on and your monitor is paired successfully with your iPhone. On iOS 18.7, go to Settings > Bluetooth and make sure your device appears as connected.

2. Keep the My Health Online app open during syncing:
- Sometimes the app needs to be open and active in the foreground or at least running in the background to receive data from your monitor. Try not to force close the app while syncing.

3. Restart devices regularly:
- Restart your iPhone occasionally—this can clear out temporary connection issues. Also, power off and on your BP monitor to refresh its connection.

4. Update the My Health Online app:
- Check the App Store to confirm you have the latest version of the app, as updates often fix syncing bugs.

5. Review app permissions:
- Under Settings > Privacy > Bluetooth, ensure the app has permission to use Bluetooth.

6. Check for battery levels:
- Low battery on your BP monitor might affect its Bluetooth performance. Ensure it's charged or has fresh batteries.

If you consistently reconnect and your missing days reappear, it suggests the monitor stores data locally until it syncs. But if you want to prevent multiple missing days, these steps should help keep the connection stable.

If the problem persists after trying these suggestions, it could be worth contacting the monitor manufacturer support for device-specific issues, or the My Health Online Help Center at Sutter Health can assist further with the app syncing1.

Let me know if you'd like me to walk you through any of these steps in detail! Are you satisfied with this solution so far?