Hi there! I understand that you're having trouble with the text bar not showing up in the 'Ask Medly' section of the Medly app on your Mac. I'd like to help get this sorted out.

To start, could you tell me if this is happening only in the Medly app or also when you try accessing 'Ask Medly' through a web browser? Also, have you recently updated the app or made any changes to your system? Knowing this helps me tailor the solution better for you.

In the meantime, a common first step is to restart the app, as temporary glitches can sometimes cause UI elements like text bars to disappear. Since you're on a Mac running OS X 10.15.7, try quitting the Medly app fully (right-click the app icon in the Dock and choose Quit) and then reopening it.

If that doesn't bring back the text bar, please let me know. We can then proceed with some additional steps to troubleshoot this further.

It didn’t bring back the bar

Thanks for letting me know that restarting the app didn’t bring the text bar back. Let’s try a few more steps to get that fixed. Since you’re on a Mac with OS X 10.15.7, here's what I suggest next:

1. Check for Updates: Sometimes UI issues are fixed in app updates. Head over to the Mac App Store, search for "Medly," and see if there's an update available. If there is, please install it and restart the app.

2. Clear App Cache or Preferences: While macOS apps don’t usually have a straightforward cache clearing option, sometimes corrupt preferences cause UI glitches. To reset Medly preferences:
- Quit Medly fully.
- In Finder, press Command+Shift+G and enter ~/Library/Preferences/
- Look for any files that start with com.medly or similar and move them to the Desktop (as a backup).
- Restart Medly to see if the text bar appears.

3. Try 'Safe Mode' of Your Mac: Restart your Mac and hold the Shift key immediately after hearing the startup chime. This loads macOS with minimum system extensions and might help if there’s a conflicting app or extension causing the issue. Then open Medly and see if the bar shows up.

4. Test Another User Account: Create a new user account on your Mac (System Preferences > Users & Groups > + button) and open Medly there. This helps see if the problem is tied to your user profile.

If none of these clear the issue, it might be something on the app’s side that hasn’t been widely reported, so contacting Medly support by emailing [email protected] could get you a tailored fix.

Would you be comfortable trying these steps and letting me know how it goes? If you need, I can guide you through any of them.