Hello! I see you’re having trouble with the BILT app’s Pay Rent tab on your Mac running OS X 10.15.7. Specifically, you mentioned that the authorized amount doesn’t show and the app crashes when you try to refresh, while the website works fine. Let’s get to the bottom of this together.

First, can you tell me if you are using the BILT app through a web browser on your Mac, or do you have a native app installed? Since you’re on macOS 10.15.7, I want to clarify if this is through Safari, Chrome, or a macOS app. This helps me tailor the steps better.

Meanwhile, here are some initial steps to try that often resolve these types of app tab issues:

1. Clear the browser cache or app cache:
If you're accessing BILT via a browser, cached data might cause display or refresh errors. Clearing cache can help.
- In Safari: Safari menu > Preferences > Privacy > Manage Website Data > Remove All
- In Chrome: Chrome menu > Settings > Privacy and Security > Clear browsing data (select cached images and files)

2. Log out and log back in:
Sometimes sessions get corrupted, especially if the app logged you out automatically before as users have reported. Log out fully and sign back in inside the app or browser.

3. Check for app updates or use the latest browser version:
If you use a BILT native app on your Mac, make sure it’s up to date from the App Store. For browsers, update to the latest version.

4. Try an alternative browser:
If you usually use Safari, try Chrome or Firefox to see if the problem persists.

Given that the Pay Rent tab works fine on the website but crashes/doesn't show correctly in the app, the issue might be app-specific or related to cached authorization data.

If those steps don’t help, we might want to look into whether your authorized payment amount needs to be re-authorized, or if there’s a glitch with your account data specifically affecting the app display. I can guide you through re-authorizing payments if needed.

Please let me know if you have tried any of these already or if you need help with any of these steps. Also, does the crash happen immediately when refreshing the Pay Rent tab, or after some interaction? This may give clues about the root cause.

Looking forward to your reply!