Hi there! I understand your HSBC app isn't opening on your iPad. Let's get this sorted out together.

Just to clarify, could you tell me if you're seeing any messages or errors when you try to open the app? Also, do you know if your iPad is running the latest iPadOS version, and have you tried any steps already like restarting the device or reinstalling the app?

In the meantime, here are some straightforward steps you can try:

1. Restart your iPad: Sometimes a simple restart resolves temporary glitches.
- Press and hold the power button until the slider appears, slide to power off, then turn it back on.

2. Check the HSBC app version: Make sure your app is up to date.
- Open the App Store, tap your profile picture, and scroll to see if updates are available for HSBC. Update if needed.

3. Reinstall the app:
- Press and hold the HSBC app icon, tap "Remove App," then confirm.
- Re-download the app from the App Store.

4. Check internet connection: Confirm your iPad is connected to Wi-Fi or cellular data and that the connection is stable.

5. Check for iPadOS updates: Since your OS X version suggests macOS Catalina (for Mac), for iPad you can check Settings > General > Software Update.

If none of these work, there might be an issue related to compatibility or HSBC server outages. Some reports indicate HSBC app issues after iOS updates, so it's good to verify the iPad OS version compatibility with the HSBC app.

Let me know how these steps go or if you see any specific message. We can dig deeper if needed!

Are you satisfied with the solution I provided so far?

Done reboot, deleted and reinstalled the app. When you try to open the app the opening logo is displayed and stays for a minute or so then goes off whereby back to the iPad start. I don’t know what the latest software version is I am running on iPad os 16.7.15

Thanks for the details! Since you’ve already rebooted and reinstalled the HSBC app, but it still crashes after showing the opening logo on your iPad running iPadOS 16.7.15, this seems to be a known issue affecting some users with similar OS versions.

Here’s what I recommend next:

1. Force quit the app and try again:
- Double tap the Home button or swipe up from the bottom (depending on iPad model) to see recently used apps.
- Swipe up on the HSBC app to close it completely.
- Relaunch the app.

2. Check for any pending iPadOS update:
- Go to Settings > General > Software Update.
- If an update is available (sometimes Apple releases minor patches for stability), install it then try the app again.

3. Clear HSBC app cache/data (if possible):
iOS doesn’t have a centralized cache clearing like Android, but deleting and reinstalling should cover this. Since that didn’t help, we move on.

4. Try switching network connections:
- Sometimes app crashes relate to connectivity issues. Switch from Wi-Fi to cellular or vice versa to test.

5. Contact HSBC support:
There may be ongoing compatibility issues between the HSBC app version and your iPadOS 16.7.15. Checking with HSBC tech support can confirm this, and they may have a workaround or timeline for a fix. You can reach them at [email protected].

6. Monitor HSBC’s and Apple’s forums and updates:
Some users report HSBC app crashes after specific iOS/iPadOS updates1 and this could be on HSBC’s radar for an app update soon.

If the app is mission-critical, try accessing your HSBC account temporarily via the HSBC website in Safari on your iPad. It’s a good alternative while this issue is ironed out.

Let me know if you want guidance on accessing HSBC through Safari or if you want me to help draft a message for HSBC support. Are you satisfied with this solution so far?