Hi there! I understand that the VDOT 511 Virginia Traffic app works fine on your computer but on your Android phone it locks up and won't work today, December 9. Let's try to get to the bottom of this together.

Just to make sure I understand: is the app freezing as soon as you open it, or does it lock up after you try to look at certain information? Also, what version of the app do you have installed, and do you have a good internet connection on your phone?

While you check on that, here are some initial steps we can try to fix the app freezing on your Android phone:

1. Restart your phone: Sometimes a quick restart clears temporary glitches.

2. Clear app cache and data:
- Go to Settings > Apps > VDOT 511 Virginia Traffic (or just VDOT 511).
- Tap Storage.
- Choose Clear Cache first.
- If the issue persists, you can also choose Clear Data (this will reset the app, so you might need to log in or adjust preferences again).

3. Check for app updates:
- Open the Google Play Store.
- Search for VDOT 511 Virginia Traffic.
- If there is an update available, install it.

4. Uninstall and reinstall the app: If clearing data doesn't help, uninstall the app entirely and reinstall it fresh from the Play Store.

5. Check your Android OS version: Make sure your phone's operating system is up to date as some apps require the latest Android security and system updates.

I also want to share an important update that might be related: There was a reported fiber optic cable damage causing temporary unavailability of cameras and feeds to the 511 website and app in some Virginia areas today. This might affect app performance or cause it to freeze1.

Could you try those steps and let me know if the app still locks up? Also, if it happens only in certain areas or all the time, that could help pinpoint the cause.

Are you satisfied with these steps for now? If not, I can guide you further.