Hi there! Thanks for reaching out. It sounds like you're experiencing data loss in the Fitmeter Bike app specifically after rebooting your iPhone, and this started happening after the recent app update this week. Is that right?

Just to clarify a bit:
- When you say you lose 2 days of data, is that data entered manually, rides tracked automatically, or both?
- Have you noticed if the data disappears immediately upon reboot or after opening the app again?
- Also, do you regularly sync the app before rebooting your phone?

This will help me understand better so I can guide you precisely.

In the meantime, here's a common step you can try to potentially recover or prevent this data loss:

1. Sync your rides before rebooting: Sometimes the data is stored temporarily on the device and only saved fully after syncing with the app’s cloud or servers. Make sure you open the app and sync your data before rebooting your phone.

2. Check app permissions: Go to your iPhone Settings > Fitmeter Bike app and ensure it has all required permissions for background app refresh and storage.

3. Log out and log back in: If syncing doesn’t seem to help, try logging out of your account within the app, then log back in. This can force a data refresh from the server.

4. Backup your data manually: If the app has an export or backup feature (like exporting ride history), try doing that after each ride until this is resolved.

If those don’t fix the issue, it might be related to a bug introduced in the recent update. I saw some users mentioning missing data after app updates or device restarts recently, sometimes resolved by reconnecting the bike via Bluetooth and ensuring sync happens properly. Could you try powering on your bike, connecting it via Bluetooth to the app, and syncing data before rebooting your phone?

If none of this helps, we might need to check if there’s a patch update or escalate the issue to the development team for a fix.

Let me know how these steps work for you or if you need a guide through any of them! Are you satisfied with this initial guidance?

The data is lost whether I manually input or if the data is automatically done while I ride. I’ve been using the app almost 6 years (daily), and this is the first time I’ve had an issue. I’ll try Synog/ iCloud before rebooting.

Thanks for the details! It’s helpful to know that both manually entered data and automatically recorded rides are lost after rebooting your iPhone. Since you’ve been using Fitmeter Bike for six years without this happening before, this seems related to the recent app update.

Given the situation, here are some targeted steps you can try next:

1. Ensure iCloud Backup for the App is Enabled
On iOS 18.7, Fitmeter Bike data may rely in part on iCloud syncing for data persistence. Go to Settings > [Your Name] > iCloud > Apps Using iCloud and make sure Fitmeter Bike is allowed to use iCloud. This helps ensure your data syncs and backs up properly across device restarts.

2. Enable Background App Refresh
Go to Settings > General > Background App Refresh and confirm that Fitmeter Bike is enabled. This lets the app continue syncing in the background, which might prevent data loss.

3. Force Close and Relaunch After Reboot
After rebooting your iPhone, try force closing Fitmeter Bike (swipe up from the app switcher) and then immediately open it again. This can trigger the app to reload its latest synced data from iCloud or the server.

4. Check for a Pending App Update
Sometimes after a major update, a quicker follow-up fix comes out. Check the App Store for any updates to Fitmeter Bike and install them if available.

5. Export Your Data Regularly
If the app allows export or backup manually (like exporting ride history as a GPX or CSV file), please export your recent rides as a precaution. This ensures you have your data safe outside the app.

6. Report the Issue to Developers
Since this issue seems connected to the recent update, you might want to report it directly to the Fitmeter support team via [email protected]. They might already be aware and could share a timeline for a fix.

I also reviewed Fitmeter’s web resources, and they emphasize syncing and backing up data regularly to avoid losses after restarts1.

Let me know if you want a hand going through any of these steps or if the problem persists after trying them. Are you satisfied with this fix path so far?

Is there a way to sync Fitmeter Bike data with iCloud?

Thanks for your question about Fitmeter Bike syncing data with iCloud! From the information available, Fitmeter Bike does support importing and exporting activities to and from iCloud, which can act as a way to back up and restore your ride data. This means you can manually export your rides to iCloud or import them back if needed, ensuring your data isn’t lost when you reboot your phone4 6.

However, as of now, there isn’t an automatic, seamless background sync of all your ride data directly with iCloud like some apps provide through continuous cloud backup. The app does automatically sync workouts to the Apple Health app, but that is a different system and may not cover all your ride data stored specifically in Fitmeter Bike5.

So for your situation, I recommend regularly using the manual export/import feature with iCloud as a precaution to safeguard your data—especially since you've noticed data disappearing after reboot. Also, make sure the app has permission to access iCloud in your iPhone settings to enable this export/import functionality.

If you want, I can guide you on how to export your ride data to iCloud from the Fitmeter Bike app—just let me know! Are you satisfied with this explanation?

I lose 2 days data if I reboot my phone. Seems to have started when the app was just updated this we.

Hi again! I see that you’re losing 2 days of data after rebooting your iPhone, and this started after the recent app update. Let’s dig a bit deeper to try to fix this for you.

From what I’ve gathered, this kind of problem often happens when the app hasn’t synced the data to its cloud or local backup before you reboot the device. Since you confirmed the data is lost whether entered manually or recorded automatically, here are a few steps tailored for your iOS 18.7 iPhone:

1. Before rebooting, manually sync your data: Open Fitmeter Bike and make sure it’s fully synced. If your rides come from your bike via Bluetooth, ensure the bike is on and connected for the sync to complete.

2. Check Background App Refresh: Go to Settings > General > Background App Refresh and verify that it's enabled for Fitmeter Bike. This helps the app stay refreshed and sync in the background, which may prevent unsaved data loss.

3. Check iCloud permissions: Since you’re on iOS 18.7, enable iCloud use for the app under Settings > Your Name > iCloud > Apps Using iCloud, and turn on Fitmeter Bike if it appears there.

4. Try reinstalling the app: If syncing and permissions check don’t help, uninstall Fitmeter Bike, then reinstall it from the App Store. This can clear out any post-update glitches.2 3

5. Keep your bike connected: After reboot, make sure to reconnect your bike via Bluetooth promptly. Some users report that establishing this connection helps recover or sync lost data from the device to the app.3

If none of these work, it’s a good idea to report the issue directly to [email protected] so the developers can investigate a fix in case it’s a bug introduced with the latest update.

Would you like me to walk you through any of these steps right now? Are you satisfied with this plan to resolve your data loss?

If I uninstall and reinstall theme app, will I lose all my data

Great question! If you uninstall and then reinstall the Fitmeter Bike app on your iPhone, your data should remain safe and not be lost—because your ride data is linked to your account and not just stored locally on the device. So once you log back into your account after reinstalling, your previous data should sync back to the app1 8.

However, a couple of things to keep in mind:
- If you have any data that has not yet synced to your account or the cloud, it may be lost when you uninstall.
- Make sure you have done a final sync of your rides and data before uninstalling, so everything is safely backed up.
- Avoid choosing any option during uninstall that says “delete all data” if prompted.

So, if you want to try reinstalling to fix the current issue but keep your data safe, first open the app and sync everything. Then uninstall, reinstall, and log back in.

Would you like a quick guide on how to sync your data before uninstalling, or help with the reinstall process? Are you satisfied with this answer so far?