Hi! I understand you're having trouble closing the MOVE! Coach app on your iPhone 16 after the latest update. That can be a bit inconvenient. Just to clarify, when you say the app "won't close," do you mean it stays on the screen when you try to exit, or it becomes unresponsive? Also, have you tried the usual method of closing apps on your iPhone 16?

On iPhone 16, closing an app typically involves swiping up from the bottom of the screen and then swiping the app off the screen to close it fully. If the app is frozen or not responding, this gesture usually forces it to close1 2.

Here’s a step-by-step to try:

1. Swipe up from the bottom edge of the screen and pause to open the App Switcher.
2. Find the MOVE! Coach app card.
3. Swipe the app card up off the screen to close it.

If that doesn't work because the app is unresponsive, you can try restarting your iPhone:

- Press and hold the side button along with either volume button until the power off slider appears.
- Drag the slider to turn off.
- After the device powers down, press and hold the side button to turn it back on.

If the issue continues after the restart and swiping up doesn't close the app, it might be related to how the app interacts with the latest iOS update. You could:

- Check if there is an update available for the MOVE! Coach app in the App Store and install it.
- If no update is available or that doesn't help, try uninstalling and reinstalling the app.

Since you're using an iPhone 16 with the latest OS update, the standard app closing gestures should work unless the app has specific glitches.

Could you try these and let me know what happens? That way, I can help further if needed.

I have tried all of the above except checking for an update and none of those actions helped.

Thanks for letting me know you've tried the usual closing methods and a restart, but the app still stays open on your iPhone 16. Since you haven't checked for a MOVE! Coach app update yet, let's do that next because sometimes app updates fix compatibility issues after a phone update.

Here’s how to check for an app update on your iPhone 16:

1. Open the App Store on your iPhone.
2. Tap your profile icon at the top right.
3. Scroll down to see pending updates. If MOVE! Coach is listed, tap “Update” next to it.
4. After the update completes, try closing the app again the normal way.

If there’s no update or updating doesn’t fix the issue, the next step would be to uninstall and reinstall the MOVE! Coach app on your iPhone:

1. Press and hold the MOVE! Coach app icon on your Home Screen until a menu appears.
2. Tap “Remove App” or the “X” icon, then confirm to delete the app.
3. Open the App Store, search for MOVE! Coach, and reinstall it.
4. Launch the app, then try closing it again after use.

If this still doesn’t resolve the problem, it could be related to the interaction between the latest iOS update and the app itself. You can reach out to the VA support line for MOVE! Coach at 1-877-470-5947 for more specialized help from their tech team2.

Would you like me to guide you through checking the App Store update now? Or is there anything else you noticed about this issue?

MOVE! Coach app latest update problems

Thanks for asking about the latest update issues with the MOVE! Coach app. From what I found, there have been reports of the app locking up or freezing for some users after updates. The developers are aware of these problems and mention that such issues should be addressed in a future release of the app1.

Since you mentioned the app isn't closing properly on your iPhone 16 and you've tried the standard steps, this freezing behavior aligns with the known problems some users experience. Here’s what I would suggest next:

1. Make sure your app is updated to the latest version in the App Store. Sometimes, even if it’s not a major update, minor patches targeting bugs get pushed regularly.
2. If the app is still problematic after the update, uninstalling and reinstalling can help clear corrupted data that might be causing the freeze.
3. Keep an eye out for announcements or updates from the MOVE! Coach support site or the app store page, since the next update should include fixes for these bugs.

If the app becomes unusable in the meantime, you can also try accessing MOVE! Coach services through their website at https://mobile.va.gov/app/move-coach, which may offer an alternative way to continue your program without the app temporarily2.

Would you like guidance on reinstalling the app or help checking for the latest update? Let me know how you’d like to proceed!

I did the update and now it's working. Thanks!

I’m so glad to hear the update fixed the issue and the MOVE! Coach app is working smoothly now! If you ever have any more questions or run into anything else, feel free to reach out. Enjoy using the app and best of luck with your program!

Are you satisfied with the solution I provided?

Yes

Hi there! I’d be happy to tell you about the MOVE! Coach app’s features and benefits. MOVE! Coach is designed to support you in weight management and improving overall health with a variety of helpful tools and guidance. Here’s an overview of what it offers:

1. Specialized Modules – The app has around 16 educational modules that cover strategies for weight management and healthy living with videos, worksheets, and interactive content.

2. Daily Trackers – You can keep daily diaries to track your weight, eating habits, physical activity, and progress toward your goals. This helps in staying consistent and motivated.

3. Calculation Tools – The app offers tools to calculate exercise intensity, calories burned, and conversions between activities and steps, so you can better understand your activity levels.

4. Stress Management – There are tools to help you monitor and manage stress, which is an important factor in health and weight control.

5. Convenience and Support – MOVE! Coach provides an easy-to-use program accessible anytime on your mobile device, supporting you with feedback and motivation throughout your weight management journey.

6. Progress Monitoring – You receive feedback on your progress, helping you stay on track with your diet, exercise, and weight goals.

It’s a 16-week program that guides you thoughtfully through weight loss or management, combining education with practical tools, all designed for convenience and lasting results1 2 3.

If you want, I can help you explore any feature or get started with the app. Just let me know!