Hi there! I understand your OptumRx app works on your iPhone but won’t load on your iPad. Let’s figure this out together.

Could you please let me know:
- Are you using the OptumRx app or trying to access via a web browser on your iPad?
- Is your iPad connected to the internet via Wi-Fi or cellular data?
- Have you tried restarting the iPad or closing and reopening the app?
- Do you see any error messages when you try to load the app or website on the iPad?

These details will help me guide you better. Meanwhile, here are some initial steps specific to your iPad’s settings and OS version (macOS 10.15.7 — Catalina):

1. Check for updates:
- Open the App Store on your iPad, go to the “Updates” tab, and see if there’s an update available for the OptumRx app. Updates often fix bugs and compatibility issues.

2. Force close and re-open the app:
- Double-click the Home button (or swipe up and pause if no Home button) to show recently used apps.
- Find the OptumRx app and swipe it up to close. Then reopen the app.

3. Restart your iPad:
- Press and hold the power button until the slider appears, then slide to power off. Wait a few seconds and turn it back on.

4. Check internet connectivity:
- Try loading other websites or apps to confirm your iPad has a stable internet connection.

5. Reinstall the app:
- If the app still won’t load, delete it by holding the app icon and selecting “Delete App.”
- Reinstall it from the App Store.

Let me know how these steps go, or if you encounter any specific errors. If the problem persists, I can help with further troubleshooting or check if there are any ongoing issues with the app on iPads.

Are you satisfied with these initial steps?