Hi there! I understand your pdfFiller app subscription payment hasn't updated, and you'd like some help fixing that. To assist you better, could you please tell me:

- Are you seeing any error messages when trying to update the payment?
- Have you already tried updating your payment method within your account settings?
- Also, did you subscribe through the pdfFiller website directly, or via Apple's App Store on your Mac?

This info will help me guide you clearly through the right steps. Meanwhile, I can share some general steps for updating payment details on pdfFiller:

1. Log in to your pdfFiller account via the website.
2. Go to your Account Settings and find the Subscription or Billing section.
3. There should be an option to update your payment method or credit card.
4. Enter your updated payment info and save changes.
5. The system will then attempt to renew your subscription with the latest info.

If you subscribed through Apple’s App Store on your Mac, the payment updates usually go through your Apple ID payment settings, and you’d need to update those directly in your Mac’s System Preferences under Apple ID > Payment & Shipping.

Please let me know what you have tried or see on your end! We’ll get this sorted out.

says i have no payment history but wont let me purchase any subscriptions because note says i have an active subscription

Thanks for that info! So you’re seeing a message saying you have an active subscription but no payment history appears, and it won’t let you purchase a new subscription—got it. That usually means the system believes a subscription is still active on your account, even if the payment didn’t go through or wasn’t recorded properly.

Let me guide you with a troubleshooting approach tailored to your macOS 10.15 environment:

1. Check Subscription Status in Your pdfFiller Account
- Log in to pdfFiller through their website (not the app): https://www.pdffiller.com
- Click on your profile icon, then select My Account or Account Settings.
- Navigate to the Subscription & Payment tab to review your current subscription status.

2. Look for Any Active or Past Due Subscriptions
- If you see an active subscription listed but no recent payment history, it might indicate a failed renewal attempt or that the system didn’t properly update your payment record.
- Sometimes subscriptions can “hang” in active status if payment processing failed.

3. Try Canceling the Active Subscription and Resubscribe
- In the Subscription & Payment tab, there should be an option to Cancel the active subscription if you want to reset.
- After canceling, wait a moment and then attempt to purchase a new subscription again.

4. Clear Browser Cache and Cookies or Try a Different Browser
- Since you’re on macOS 10.15, sometimes cached data causes issues displaying updated payment info.
- Try clearing your browser cache or use another browser (Safari, Chrome, or Firefox).

5. Check Your Apple ID Subscriptions if You Purchased via the App Store
- On your Mac, go to System Preferences > Apple ID > Media & Purchases > Manage to see if there is an active pdfFiller subscription billed through Apple.
- If so, subscription payments are controlled through Apple, and you’d manage billing there.

6. Contact pdfFiller Support if the Issue Persists
- If your account shows an active subscription but no payment history and you can’t update or cancel it, the best move is to reach out to pdfFiller support directly at [email protected].
- They can check on backend subscription status and fix any inconsistencies in your account.

These steps often resolve issues where the system thinks a subscription is stuck active without proper payment records1 2.

Please try these and let me know what you find! If you want, I can help you draft a support message to pdfFiller as well.

Are you satisfied with the solution I provided?