Hi there! I understand that your Wawa app isn't showing your fuel transactions and it seems like your rewards points aren’t being added. Let's get this sorted out together.

To start, can you tell me if you’ve already tried logging out and back into the app or checked your transaction history in the app to see if there’s any update? Also, do you usually pay for fuel through the app, or do you scan your rewards card at the pump or inside the store? This info will help me narrow down the cause.

Meanwhile, here is a general step-by-step approach to troubleshoot this:

1. Ensure Your App is Updated: Sometimes an outdated app version can cause issues with transaction syncing and reward updates. Go to the Google Play Store and check if there’s an update available for the Wawa app.

2. Check Your Account Login: Verify you are logged into the correct Wawa Rewards account attached to your fuel transactions.

3. Verify Transaction Details: In the app, check your rewards section for a transaction history or point balance. Sometimes there can be a delay in posting transactions. Transactions not showing could be related to connectivity between the store’s system and your app account.

4. Confirm Payment Method Linking: If you pay with a credit/debit card, ensure the card is linked properly to your Wawa Rewards account for points to be credited.

5. Clear App Cache: On your Android device, go to Settings > Apps > Wawa app > Storage > Clear Cache. This can fix minor glitches preventing data from refreshing.

6. Manual Upload or Support Help: If your fuel purchase was eligible but didn’t reflect, Wawa does not always add purchase credit after the fact automatically. You might need to contact Wawa customer service via email ([email protected]) or their support page to verify and have missing points adjusted1 2.

Could you try these steps and let me know what you observe? If transactions still don’t appear or rewards points remain missing, I can guide you through contacting support with the right details.

Are you satisfied with these first steps, or would you like me to assist you further?

Usually scan in store

Thank you for that detail! Since you usually scan your rewards in the store, the issue might be connected specifically to the app’s in-store scanning feature.

Here are some targeted steps to try:

1. Restart the App and Go to the Home Tab: Close the Wawa app completely (make sure it’s not running in the background), then re-open it. Tap the “Home” tab — this is the icon that looks like a house at the bottom left. From there, tap your rewards card barcode (typically at the upper part of the screen) to bring it up for scanning by the store clerk1.

2. Check Permissions: Since you are on Android 10, make sure the Wawa app has camera permissions enabled if you ever use an in-app barcode scanner or have the permissions required to display the barcode properly. Go to Settings > Apps > Wawa > Permissions, and ensure camera and storage are enabled if needed.

3. Stable Internet Connection: The app needs an active internet connection to sync your scan and update rewards, so ensure your phone is online during the scan.

4. Retry Scanning the Barcode: Sometimes the barcode image can appear faint or glitchy due to app rendering issues. Try adjusting your phone’s brightness, or zoom in/out on the barcode in the app to make sure the scanner can read it properly.

5. Update the App: Double-check if there's a newer Wawa app version available on the Play Store. Updates often include bug fixes for issues like scanning problems.

If none of these work, the issue could potentially be on the store’s scanner side or a syncing issue with your account’s reward system. In that case, you might want to mention it to the in-store staff or contact Wawa support at [email protected] for further help.

Does this help get your in-store scanning working again? Let me know!