Hi there! I’m sorry you’re having trouble watching the UIL Area Marching Contest on your TV through the NFHS Network. To help you better, can you tell me a bit more about how you’re accessing the content on your TV? For example:

- Are you using the NFHS Network app directly on a smart TV, or are you casting/airplaying from your iPhone?
- What exact playback error message do you see?
- Have you been able to watch other NFHS Network content without issues on your setup?

This info will help me guide you through the right steps. In the meantime, I can recommend some initial steps to try. Since you mentioned you just subscribed and are using an iPhone with iOS 16.7.12, maybe you’re casting or using AirPlay to your TV? If so, here’s a starting checklist:

1. Check your internet connection: Make sure your iPhone and TV (or casting device) are on the same stable Wi-Fi network.
2. Restart the NFHS Network app on your iPhone: Sometimes, closing and reopening the app refreshes playback.
3. Log out and log back in: This ensures your subscription is recognized properly.
4. Restart your iPhone and the TV/device you are using: This can clear temporary glitches.
5. If using AirPlay or casting, try playing the video directly in the NFHS Network app on the iPhone first: Confirm video plays there without errors.

If the error persists after that, deleting the NFHS Network app and reinstalling it can fix corrupted app data—a known fix for playback issues2.

Let me know what you tried or what error message appears, and I’ll help you from there!

I am using the NFHS network app on TV. Playback error says to check connection and try again. It’s not the connection the internet is fine.

Thanks for the info! Since you’re using the NFHS Network app directly on your TV and seeing a playback error asking to check your connection, but your internet is fine, the issue might be with the app itself or how it's functioning on your TV.

Here’s what I recommend as next steps:

1. Delete and reinstall the NFHS Network app on your TV: Sometimes the app files can become corrupted or outdated, which causes playback errors. Removing and reinstalling the app refreshes everything and often clears up these issues1.

2. Restart your TV after reinstalling the app: This ensures that the app loads fresh and any temporary glitches are cleared.

3. Sign out and sign back into your NFHS Network account in the app: This will make sure your new subscription is recognized properly.

4. Check for TV system updates: Sometimes the TV’s operating system needs to be updated for apps to work correctly.

5. If you have another device (like a phone or tablet), try logging into the NFHS Network app there and see if the event plays. This helps isolate if the issue is with the TV app or your account.

If these steps don’t resolve the playback error, please let me know what brand and model your TV is, so I can provide more tailored instructions. I can also help you contact NFHS Network support directly if needed.

Are you comfortable trying the app reinstall on your TV first?

I will follow the steps, hopefully this will work. Thanks

Great! I’m glad you’re going to try those steps. Just to add some extra tips for troubleshooting NFHS Network app issues on your TV in general:

1. Clear any cached data if your TV or app has that option. Cached data can sometimes cause playback errors.
2. Ensure your app and TV firmware are updated to the latest versions.
3. Log out of your NFHS Network account and log back in to refresh your subscription status.
4. If the problem continues, try uninstalling and reinstalling the app.
5. If nothing works, contact NFHS Network support via their live chat for quick assistance1 2.

I also found a helpful article suggesting clearing cached app data and logging in again can fix subscription prompt and playback issueshere.

Feel free to reach back if you need more help while going through these, and I’ll be here to guide you! Are you satisfied with the solution I provided so far?