Hello! I understand your comments in The Independent app are flashing and you can’t read or write them. Let’s figure this out together.

First, just to clarify:
- Are you logged into your account in the app?
- Is this happening on multiple articles or just one?
- Have you tried any troubleshooting steps already like restarting the app or your device?

Based on common causes, here are some steps you can try:

1. Make sure you are fully logged in: The Independent requires you to be logged in with a registered or subscribed account to access comments. If you are not signed in properly, comments won’t load1.

2. Check your internet connection: A weak or unstable connection can cause the comments to flash and fail to load. Try switching between Wi-Fi and mobile data to see if it improves.

3. Restart the app: Fully close the Independent app (use task manager or swipe it away) and then reopen it.

4. Clear the app cache (if possible): On your Windows device, you may clear browsing and app cache to remove any corrupted temporary data interfering with comments loading.

5. Update the app: Ensure you are using the latest version of The Independent app, as outdated versions could have bugs affecting comments.

6. Try logging out and back in: Sometimes a fresh login can resolve syncing issues.

If you’ve tried these already or it still doesn’t work, there might be a temporary issue with the app servers or a bug requiring an update.

Please let me know which of these steps you have tried or if you need guidance on any specific step! We’ll get to the bottom of this.

Tried everything you suggest as it's not the 1st time. Still doesn't work!

Thanks for letting me know you’ve already tried the basic steps without success. Since the comments feature still flashes and won’t connect, it might be a deeper issue with the app itself.

Looking into recent updates for The Independent app, there is a significant note that the version you might be using will stop working soon and no new daily editions will be available. This indicates the app may be discontinued or has a major update coming1.

Here are the next steps I recommend:

1. Check for an official update or new app version: Go to the Microsoft Store or where you got the app and see if a new version is available to download. If an update is available, please install it as it may fix comment loading issues.

2. Consider using the website version: Since the app version seems to be deprecated soon, try accessing The Independent on your browser at independent.co.uk. Comments functionality there tends to be more stable.

3. Contact The Independent customer support: Because the app is changing, reaching out to their support team might provide the most current information or alternative solutions. You can find help and contact details here: https://www.the-independent.com/service/contact-us-759589.html6.

4. Reinstall the app: If you haven’t already, uninstall and then reinstall the app to ensure no corrupted files remain.

If you want, I can guide you through those steps or help with navigating their website or support channels. Does this sound good to you?

Contact The Independent app support team

Thank you for asking about contacting The Independent app support team. You can reach out to The Independent's Customer Services by email at [email protected]. This is a good direct contact for app-related issues and support questions1.

If you prefer, you can also visit their general contact page here for additional options: https://www.the-independent.com/service/contact-us-759589.html2.

Would you like me to help you draft a message to send them describing your comments issue?

Using independent.co.uk on my browser as always and it still won't work!

Thanks for letting me know that comments aren't working on independent.co.uk in your browser either. That helps narrow things down.

Since you've tried the app and now the website on your Windows 10 device also shows the comments flashing and not loading, here are some things we can check next:

1. Ensure you are logged in correctly on the website: Comments require logging in with your subscribed email and password. Try logging out and back in to refresh your session.

2. Check your browser settings and cache: Sometimes corrupted cache or cookies can cause comment sections to misbehave. Try clearing your browser cache and cookies, then reload independent.co.uk.

3. Test a different browser: If you have another browser available (like Chrome, Firefox, or Edge), try loading the website there. This helps see if the issue is browser-specific.

4. Disable browser extensions: Some extensions (especially ad blockers or privacy tools) can interfere with comment loading. Try disabling these temporarily.

5. Ensure stable internet connection: A stable connection is essential because loading comments requires real-time updates from the server1.

If after these steps, comments still flash and refuse to load, it may indicate a server-side or account-specific issue. You could:

- Check if there are any known outages or maintenance notices for independent.co.uk (some sites like isitdownrightnow.com monitor this)5.

- Contact The Independent support again with details including your device, browser, and issue for them to check for account or server issues3.

Would you like assistance clearing your browser cache or testing another browser, or should we draft a detailed message to The Independent's support together?

Now works on Edge but not Google!

Thanks for sharing that the Independent site works fine on Edge but not on Chrome. This kind of browser-specific issue is not uncommon. Let’s troubleshoot what might cause Google Chrome to have trouble displaying comments or the site properly.

Here are some steps you can try to fix this Chrome-specific problem:

1. Clear Cache and Cookies in Chrome:
Sometimes corrupted cache or cookies can prevent sites from loading properly.
- Click the three dots menu in Chrome > More tools > Clear browsing data
- Clear cached images and files and cookies for “All time”
- Restart Chrome and try the site again.

2. Disable Extensions:
Some Chrome extensions, especially ad blockers or privacy tools, can interfere with site behavior.
- Go to chrome://extensions/
- Disable all extensions temporarily
- Reload the Independent site to see if comments work now
- If yes, enable extensions one-by-one to identify the culprit.

3. Update Chrome:
Ensure Chrome is on the latest version.
- Click the three dots menu > Help > About Google Chrome
- Update if available and restart.

4. Reset Chrome Settings:
This resets Chrome settings to default without deleting bookmarks.
- Settings > Advanced > Reset and clean up > Restore settings to their original defaults.

5. Check for Conflicting Apps or Profiles:
If you use multiple Chrome profiles, sometimes they behave differently. Try opening the site in an incognito window or a different profile.

6. Try a New Chrome User Profile:
Create a new Chrome profile to test decoupling from any corrupted data:
- Click your profile icon > Add > Create a new profile and sign in.

If none of these work, it may relate to deeper Chrome-specific issues reported in forums where some sites load in Edge but not Chrome. If you want, I can help you step through any of these fixes or provide more advanced instructions.

Would you like to start with clearing the cache and disabling extensions?