If new subscriber videos on Pepperbox TV are not loading, follow these steps to troubleshoot and hopefully resolve the issue:

1. Check Internet Connection:
- Ensure your internet connection is stable. A slow or intermittent connection can cause video loading issues. Aim for a minimum speed of 1.0 Mbps for standard definition, but higher speeds are recommended for better quality.

2. Restart the App or Web Page:
- Close the Pepperbox TV app or tab and restart it. This can help clear temporary glitches that might be affecting video playback.

3. Clear Cache and Data (for App Users):
- If you are using the Pepperbox TV app, go to your device's settings, find the app, and clear its cache and data. This can often resolve playback issues many users experience, such as those reported on forums where videos will pause or not play properly - learn more.

4. Update the App:
- Ensure that you have the latest version of the Pepperbox TV app installed. Check for updates in the App Store or Google Play Store. Updates often include fixes for known issues.

5. Adjust Video Quality Settings:
- If possible, lower the video quality settings in the app. This can help the video load more smoothly, especially if your connection isn’t very fast.

6. Reinstall the App:
- If the problem persists, consider uninstalling and then reinstalling the Pepperbox TV app to reset all settings and potentially fix bugs.

7. Check for Service Outages:
- Visit the official Pepperbox TV website or their social media channels to see if there are any known service outages or maintenance works that could be affecting video availability - learn more.

8. Contact Support:
- If none of the above steps resolve the issue, contact Pepperbox TV support for assistance. They may have more specific information or further troubleshooting steps relevant to your situation.

By following these steps, you should be able to diagnose and potentially fix the problems with new subscriber videos not loading on Pepperbox TV.