Hi! I see you're having trouble with the Drop app—it's always down for you. Let's get a clearer picture first:

- Are you seeing the app crash, fail to load, or show an error message?
- When did this start happening?
- Have you tried any fixes so far, like restarting the app or your Mac?

Once I know a bit more, I can guide you through steps specific to your Mac running OS X 10.15.7.

Meanwhile, common troubleshooting steps to start with are:

1. Make sure the Drop app is updated to the latest version available in the App Store. Sometimes older versions can have bugs that cause crashes or the app not to load properly.

2. Try quitting the app completely and restarting it. On a Mac, you can right-click the app icon in the Dock and choose "Quit," then open it again.

3. Check your internet connection because Drop depends on it to work properly.

4. If the app persists in crashing or staying down, try clearing the app cache (if possible) or reinstall the app. To reinstall on Mac:
- Delete the app by dragging it from Applications to Trash.
- Then reinstall it from the official App Store.

5. Also, consider logging out and back in within the app if that option exists, since session issues can sometimes cause problems.

If you could share what exactly happens (crash message, freeze, blank screen), I can point you to more detailed solutions.

Are you satisfied with this first approach, or would you like me to walk you through these steps?