Hi there! I see you're having trouble getting the Mi Banco app to open past the logo on your Windows device. That definitely makes it tricky to access your banking, so let's work together to get it fixed.

To start, could you let me know if you’ve already tried any of the following?
- Restarting your device
- Closing and reopening the app
- Uninstalling and reinstalling the app
- Checking for app updates in the store

If you haven’t tried these yet, I’d suggest starting with them. Sometimes the app may get stuck due to temporary glitches or corrupted files.

Assuming those steps don't resolve it, here’s a step-by-step approach you can follow:

1. Clear App Cache and Data (if possible on your Windows environment):
- Go to your device’s settings > Apps > Mi Banco > Storage, then clear the cache and data. This removes any corrupted temporary files.

2. Check for Windows System Updates:
- Ensure your Windows 10 is up to date. Sometimes system updates help apps run better.

3. Check Network Connection:
- Make sure you have a stable internet connection. Mi Banco app requires this to load content beyond the logo.

4. Reinstall the App:
- Uninstall the app fully, then download and install it again from the official source.

5. Check for Account Issues:
- If the app got stuck because of account login problems (e.g., locked account or password issues), you might want to try resetting your password or restoring access by visiting the Mi Banco online site: https://resourcecenter.popular.com/en/help/online-banking/my-profile/how-to-regain-access-mi-banco-from-the-app-or-desktop/

6. Check for Known Service Issues:
- Sometimes the app might not progress if the backend services are down temporarily. Look for any announcements on Mi Banco's official site or social media pages.

Since your device mentions Windows and WebKit, can I confirm if you are using a Windows-installed app version or accessing Mi Banco via a browser on your Windows device? This will help me guide you even better.

Please try these and let me know how it goes or if you hit any roadblocks along the way! Are you satisfied with this plan to fix your app issue?