Hi there! Thanks for reaching out again. I understand your Nerva app keeps crashing and won’t open, and that you’ve already contacted support but haven’t had a resolution yet. Let’s try to get this sorted for you.

To help me understand better:
- Are you seeing any error messages when the app tries to open or does it just close suddenly?
- Have you recently updated the app or your Android OS before this issue started?

Meanwhile, here’s a step-by-step approach tailored for your Android 10 device running the WebKit browser environment:

1. Force Stop and Clear Cache
- Go to your device Settings > Apps > Nerva.
- Tap Force Stop to quit any background process.
- Then tap Storage & Cache and choose Clear Cache. This clears temporary files that might be corrupted.

2. Clear App Data (Warning: This may reset app preferences or login info)
- In the same menu, tap Clear Storage or Clear Data.
- Try opening the app again.

3. Check for Updates
- Visit the Google Play Store and check if an update for Nerva is available.
- Updating can fix bugs causing crashes.

4. Reinstall the App
- Uninstall Nerva from your device.
- Restart your phone to clear memory cache.
- Reinstall the app fresh from the Play Store.

5. Verify Network Connection
- Since Nerva uses online content, ensure your Wi-Fi or mobile data is stable.
- Try switching between Wi-Fi and mobile data.

If after these steps the app still crashes immediately, the issue might be related to compatibility or a backend problem they’re still working on.

Could you let me know if you’ve already tried any of these steps? That way I can guide you further, possibly checking any advanced settings or helping escalate this internally.

Looking forward to your update!

Already did all of this. It just won't open.