Hello! I understand your EarthCam app's live screen has been frozen since Saturday. Let's work together to get this sorted out. Could you please let me know if this is happening on the EarthCam website through your browser or on the EarthCam app? Also, have you tried refreshing the app or the web page since Saturday? Any additional details about what you were doing when it froze would be helpful too.

Website. I've had no problems ever until this. I have refreshed it frequently.

Thanks for the info! Since you're on the EarthCam website, have been refreshing frequently, and the live screen is still frozen since Saturday, it sounds like this might be related to either a website server issue or something with the local browser cache or network.

Let's try these steps to troubleshoot:

1. Clear your browser cache and cookies.
- In Windows 10 with browsers like Chrome or Edge, you can press Ctrl+Shift+Del to open the clear browsing data menu.
- Select cached images/files and cookies, then clear them.
- Restart your browser and re-open EarthCam.

2. Try accessing the website using a different browser or in incognito/private mode.
- This checks if the issue is browser-specific.

3. Check your internet connection to ensure it's stable and not blocking any resources.

4. If possible, test on a different device or network to see if the problem persists.

If all these steps don’t fix the frozen live screen, it could be an EarthCam server-side issue. According to recent reports, EarthCam.com has experienced outages when servers are overloaded or network problems occur, requiring users to wait until it’s resolved on their end1.

If you want immediate assistance or to report this persistent problem, you can also contact EarthCam support directly via their contact form or email at [email protected] for help4.

Would you like me to guide you through clearing your browser cache? Are you using Chrome, Edge, or another browser?

I normally use Firefox as my browser. I just opened Edge and went to the same EarthCam page I was viewing, and it had the same issue. I think I'll go with the server-side issue and wait for it to be cleared.

Thank you for trying both Firefox and Edge and confirming the issue persists on both browsers. Given that, you are right to consider a server-side problem on EarthCam's end as the likely cause.

One additional note: Sometimes browser extensions like ad blockers or script blockers can interfere with webcam streams in Firefox and Edge. If you have any such extensions enabled, it might be worth temporarily disabling them just to rule out their effect. However, since it’s affecting multiple browsers, this is less likely to be the root cause here1.

EarthCam also provides a System Check tool on their site to help diagnose browser and Flash compatibility issues, though your problem seems broader than that6.

Since the problem has lasted since Saturday and affects multiple browsers, the best course is indeed to wait for EarthCam to resolve any server-side issues.

If the issue continues for much longer, or if you want more direct support, contacting EarthCam support via [email protected] could help escalate the case.

Please feel free to reach out if you want assistance with any other troubleshooting or have questions. Are you satisfied with this explanation and plan to wait for the server fix?

I only use Firefox, and sometimes DuckDuckGo, and have never had any problems. I will await EC's fix.

Thanks for sharing your browser preferences. Since you mainly use Firefox and occasionally DuckDuckGo, it's good to know that you haven't had any prior issues. Regarding EarthCam app or site freezing on Firefox or DuckDuckGo browsers, a known cause can be certain browser extensions or Firefox’s hardware acceleration feature interfering with webcam streams or live feeds.

One recommended step, especially in Firefox, is to start it in Troubleshoot Mode (sometimes called Safe Mode) which temporarily disables all extensions and custom settings. This can help determine if an extension or hardware acceleration setting is causing the freeze with EarthCam streams1.

Here’s a simple way to try Troubleshoot Mode in Firefox:
1. Click the menu button (three horizontal lines) in the top-right corner.
2. Select “Help” > “Troubleshoot Mode…”
3. When prompted, click “Restart” to relaunch Firefox without extensions.
4. Visit the EarthCam page and see if the live screen still freezes.

If the streaming works in Troubleshoot Mode, one of your extensions or hardware acceleration might be the culprit. You can then disable extensions one-by-one or turn off hardware acceleration under Firefox settings at “Options > General > Performance” by unchecking “Use recommended performance settings” and then clearing “Use hardware acceleration when available.”

For DuckDuckGo browser, being a privacy-focused browser, it similarly blocks trackers and scripts that could interfere with streaming. If you use it on Windows, test EarthCam in a more permissive mode or on Firefox’s Troubleshoot Mode first to help isolate the issue.

Since this issue has persisted across browsers, it's still possible EarthCam servers are contributing, but these checks can help rule out browser-side conflicts.

Would you like me to guide you step-by-step through Firefox’s Troubleshoot Mode or disabling hardware acceleration? Or any other questions you have about browser compatibility with EarthCam?