Hi there! I see you're having trouble with both the HSA Bank app and website showing that your account history is not retrievable. I’d like to help you get this sorted out. To get us on the right track, could you tell me:

- When did you first notice this issue?
- Are you able to log into your account normally, or does this problem come up after logging in?
- Have you tried any steps already, such as logging out and back in, or reinstalling the app?
- Are you connected to Wi-Fi or using mobile data?

This info will help me recommend the best next steps!

Both occur when logging in

Thanks for clarifying that the issue happens right after logging in on both the app and website. That helps narrow things down. Let's try a few things to see if we can get your account history to show up:

1. Check Your Internet Connection: Since you’re on iOS 18.7, make sure you have a strong and stable Wi-Fi or cellular data connection, as intermittent connections can cause data retrieval issues.

2. Logout and Clear Cache:
- For the app: Log out if possible, then delete and reinstall the app. This refreshes any stored data or temporary issues.
- For the website: Try clearing your Safari browser cache on your iPhone. Go to Settings > Safari > Clear History and Website Data. Then, close and reopen Safari and try again.

3. Update the App: Confirm the HSA Bank app is updated to the latest version from the App Store. Older versions can cause incompatibilities.

4. Check Account Status: Sometimes account history issues can be related to account holds or technical issues on the bank’s side. You might want to try logging in on a different device or browser just to see if the problem persists.

5. Password Reset: If the login succeeds but history doesn't load, also consider changing your password at the website for security and refresh purposes.

If those steps don't help, it could be a temporary issue with the HSA Bank servers or your specific account. According to recent user reports, some customers experience intermittent login or data display errors, so it may be worth reaching out directly to HSA Bank support at 800-357-6246 for personalized assistance1 6.

Would you like me to guide you through any of these steps, or try something else together?

Yes have logged in repeatedly on both the app and the website - have reinstalled the app several times & used different browsers to access my account

Thanks for letting me know you've already tried logging in multiple times on both app and website, reinstalled the app, and even switched browsers. Since those common fixes haven't resolved the issue, let's consider other possibilities.

1. Server or Account-Specific Issue: Sometimes the problem might be related to HSA Bank’s backend systems or something tied to your particular account that only their support team can resolve.

2. Browser Compatibility: Although you tried different browsers, Apple’s Safari on iOS 18.7 is generally recommended. Also, clearing Safari’s cache completely (Settings > Safari > Clear History and Website Data) before trying again can help.

3. Account Status Check: Occasionally, if an account is inactive or under review due to security or compliance reasons, transaction history might not show. Have you received any email communications or alerts from HSA Bank recently?

4. Security or Sync Issue: If you use any third-party apps linked to your HSA account (like Mint or TurboTax), sometimes syncing problems create this kind of error. Disconnecting such apps temporarily might give insight.

Given these steps and what you've done so far, I recommend contacting HSA Bank’s support directly for account-specific troubleshooting. You can reach them at 800-357-6246 or through their online help center here: HSA Bank Help Center1 5.

Would you like me to assist you with preparing information for when you contact support? Or is there another way I can help with this?