Hello! I’m Pierre. I see you’re having trouble opening the SoulTalk AI app on your iPhone with iOS version 18.7.1. Let’s get to the bottom of this together.

To start, could you tell me a bit more about what exactly happens when you try to open the app? For example, does it crash immediately, stay stuck on a loading screen, or simply fail to launch without any message?

Meanwhile, here are some common fixes we can try step-by-step for app opening issues on iPhone:

1. Force Close and Restart the App:
- Swipe up from the bottom of the screen and pause (or double-click the Home button, depending on your iPhone model) to bring up the app switcher.
- Locate the SoulTalk AI app and swipe up to close it completely.
- Reopen the app to see if it launches properly.

2. Restart Your iPhone:
- Sometimes restarting helps clear minor system glitches affecting apps.
- Hold the side button and volume button until the “slide to power off” appears, then power off and turn your iPhone back on.

3. Check App Permissions:
- Go to Settings > SoulTalk AI (scroll down to find it) and make sure the app has access to essential things like storage, camera, or microphone if it needs them. Denied permissions can cause it to quit unexpectedly.

4. Update the App:
- Open the App Store > tap your profile icon at the top right > scroll down to see pending updates.
- If SoulTalk AI has an update available, install it.

5. Reinstall the App:
- Press and hold the SoulTalk AI app icon until it jiggles, then tap the “X” or “Remove App” option to uninstall.
- Go back to the App Store and reinstall the app fresh.

If you’ve already tried any of these, let me know specifically which ones so we can dive deeper. Sometimes, conflicts with the app’s data or backend server issues can cause such problems, so we’ll explore that as well.

Looking forward to your reply! Are you able to try these steps now?

The app won’t open

Thank you for letting me know the app won’t open. To better assist you, can you tell me if the app shows any loading screen before closing, or does it just fail to launch right away?

Meanwhile, based on what I’ve seen with similar issues on the SoulTalk AI app, here are a few focused steps we can try, especially on an iPhone with iOS 18.7.1:

1. Check Internet Connection:
The app needs a stable internet connection to start properly. Please ensure your iPhone is connected to Wi-Fi or mobile data, and you have no connectivity restrictions for the app.

2. Force Close and Reopen:
Double-check you’ve fully closed the app via the app switcher, then tap it again to open.

3. Restart Your Device:
Reboot your iPhone as it can clear temporary glitches that block the app’s launch.

4. Update the App:
Open the App Store, check if an update for SoulTalk AI is available, and install it if so.

5. Reinstall the App:
If none of the above works, delete the app and download a fresh copy from the App Store. This often resolves corrupted data causing launch failures.

6. Permission Check:
Go to Settings > SoulTalk AI and ensure all needed permissions are granted.

If you’ve done any of these already or the issue persists, there may be a temporary server-side problem with the app, as other users have reported loading issues recently. We can look further into that if needed.

Would you be willing to try these steps and tell me what happens? I’m here to assist you through it.

If you want, I can also share a helpful video tutorial on troubleshooting SoulTalk AI app issues to guide you visually.

Here’s a forum suggestion about checking internet connection and restarting the app as first steps 1.