Hi there! I understand your Free Conference Call app is crashing twice during an hour-long call on your Windows 11 Asus Zenbook. Let’s get to the bottom of this together.

To start, can you tell me if the app crashes immediately or does it freeze first before closing? Also, are you using the Free Conference Call web interface through your browser or the desktop app? Knowing this will help me target the right fixes.

In the meantime, here are some common steps we can try on your Windows 11 Asus Zenbook to improve app stability:

1. Check for Windows and App Updates
- Go to Settings > Update & Security > Windows Update and install any pending updates.
- Update the Free Conference Call app if you’re using the desktop version.

2. Restart Your Laptop
- Fully shut down your Asus Zenbook by holding the power button until off. Then power it back on.

3. Run the App as Administrator
- Right-click the Free Conference Call app icon and select “Run as administrator.” Sometimes permission issues can cause crashes.

4. Disable Background Apps
- Open Task Manager (Ctrl + Shift + Esc) and close unnecessary apps running in the background during your calls to free up resources.

5. Graphics Driver Update
- Outdated or incompatible graphics drivers can cause crashes in video call apps. Visit Asus support to download the latest graphics drivers for your model and install them.

6. Try Using the Web Version in a Different Browser
- If you are on the app, try joining calls through the Free Conference Call website on a browser like Chrome or Edge to check if crashes are app-specific.

If these initial steps don’t resolve the crashes, there may be deeper issues like corrupted app files, conflicts with other software, or hardware resource limits. I can guide you through more advanced troubleshooting or software reinstall steps next.

Let me know how these steps go or if you notice any error messages or patterns when the app crashes. That info will help me help you better!

Are you ready to try these steps now?

FCC freezes before crashing and I am using the desktop app. Windows 11. Asus Zenbook

Thanks for clarifying that you’re using the Free Conference Call desktop app on your Asus Zenbook running Windows 11, and that the app freezes before crashing. I have a few focused steps for you to try that might help stabilize the app during your calls:

1. Clean Boot Windows
- Sometimes third-party software conflicts cause freezes and crashes. A clean boot can help isolate this.
- Press Windows + R, type msconfig, and press Enter.
- In the System Configuration window, go to the General tab.
- Select Selective startup and uncheck Load startup items.
- Go to the Services tab, check Hide all Microsoft services, then click Disable all.
- Click Apply and restart your Zenbook.
- Try running the Free Conference Call app again to see if the freezing persists3.

2. Update Graphics Driver
- Free Conference Call relies on your system’s graphics to handle video.
- Go to Asus support website for your Zenbook model and download the latest graphics drivers.
- Installing the updated drivers can fix video freezing issues.

3. Reinstall the Free Conference Call Desktop App
- Uninstall the current version from Settings > Apps.
- Download the latest version from the official Free Conference Call support page.
- Reinstall it, and test whether the crash still happens4.

4. Free Up Resources During Calls
- Open Task Manager (Ctrl + Shift + Esc) and close unnecessary applications that may be consuming CPU or memory while on the call.
- Video calls can be resource-intensive, and keeping your system lean during calls can improve stability.

5. Check Windows for Updates and Restart
- Make sure Windows 11 is fully updated: Settings > Windows Update > Check for updates.
- After updates, fully restart your laptop by holding the power button until it turns off, and start fresh1.

If after these steps the app still freezes and crashes, there could be a deeper compatibility issue or corrupted system files. In that case, I can assist with running system scans or adjusting app settings further, or we can escalate to Free Conference Call support directly.

Would you like me to walk you through any of these steps one-by-one? How does this plan sound so far?

Is Free Conference Call compatible with Windows 11?

Great question! Yes, the Free Conference Call desktop app is compatible with Windows 11. The app is designed to work on Windows 7 and newer versions, including Windows 11, to support features like video conferencing and screen sharing smoothly1 5 7.

Since you’re using Windows 11 on your Asus Zenbook and encountering freezes before crashes, it’s not a compatibility issue per se but likely related to other factors like system resources, graphics drivers, or app installation, which we were already exploring.

Would you like me to assist you with the driver update or reinstall steps next?

Update Graphics Driver

Absolutely, I can guide you through updating your graphics driver to help improve Free Conference Call app stability on your Asus Zenbook with Windows 11.

Here’s a straightforward step-by-step on how to update your graphics driver:

1. Identify your graphics hardware:
- Press Windows + X and select Device Manager.
- Expand the Display adapters section to see your graphics card name (e.g., Intel, NVIDIA, or AMD).

2. Download the latest driver from the manufacturer:
- For Intel graphics, visit Intel’s driver download page.
- For NVIDIA, go to NVIDIA GeForce Drivers.
- For AMD, use the AMD support site.
- Alternatively, Asus may have customized drivers for your Zenbook on their support site—check your exact model there for the latest approved drivers.

3. Install the driver:
- Run the downloaded installer and follow the on-screen instructions.
- After installation, reboot your laptop to apply changes.

4. Verify update:
- Return to Device Manager > Display adapters, right-click your graphics device, select Properties > Driver tab and check the driver date/version to confirm it’s updated.

This update can fix bugs and compatibility issues that cause freezing or crashing with video apps like Free Conference Call2 3 5.

Would you like me to help you locate your Asus Zenbook model page or walk you through the download process?

Troubleshooting graphics issues with Free Conference Call app

Thanks for your question about troubleshooting graphics issues with the Free Conference Call desktop app. While there isn’t a dedicated graphics troubleshooting guide on the Free Conference Call support pages, I can suggest some focused steps that address common graphics-related problems based on best practices with video conferencing apps:

1. Update Your Graphics Drivers:
Ensuring your graphics drivers are up to date is key to preventing freezing or crashing during video calls. You can get the latest drivers from your graphics card manufacturer or Asus’s support site for your Zenbook model.

2. Check Desktop App Settings:
Within the Free Conference Call desktop app, check for any video or hardware acceleration settings that might be enabled. Sometimes disabling hardware acceleration can resolve graphics-related freezing.

3. Close Unnecessary Background Apps:
Running heavy apps alongside your call can tax your GPU and CPU, causing graphics lag or freezes. Use Task Manager to close unneeded programs during calls.

4. Use the Free Conference Call Web Version as a Test:
Try joining your meetings via the web app in browsers like Chrome or Edge. If graphics issues disappear in the web version, this points to a desktop app or driver problem.

5. Run Windows System File Checker:
Corrupted system files can cause app instability, including with video rendering. Run sfc /scannow in Command Prompt (Admin) to scan and repair system files.

6. Reinstall the Desktop App:
Uninstalling and reinstalling can fix corrupted files or settings causing graphics issues.

If these steps don’t resolve your graphics problems, I recommend reaching out directly to Free Conference Call support at [email protected] for deeper diagnostics.

Would you like me to assist you in checking or adjusting any specific settings in your app or Windows related to graphics?