Hi there! I’m Emily Roberts, here to help you get back into your InboxDollars account. Could you tell me a bit more about what happens when you try to log in? For example, do you get an error message, does it just reload, or is something else happening?

Meanwhile, here are some common steps that often get the login working again on Android devices:

1. Make sure your internet connection is stable—try switching between Wi-Fi and mobile data.
2. Clear your browser cache or app cache (InboxDollars app if you use it) to remove any old data that might cause issues.
3. Double-check that your username and password are entered correctly. If you’ve forgotten your password, try the "Forgot Password" option to reset it.
4. If you’re using the app, ensure it’s updated to the latest version from the Google Play Store.
5. Try logging in from a different browser or device to see if the issue persists.
6. If you get an error about account activation, sometimes your email provider might block activation emails, so check your spam folder.

If you've tried these or have other details, let me know so I can guide you further. If necessary, I can also help you with contacting InboxDollars customer support directly to resolve account-specific issues2 6.

Could you share which of these steps you’ve tried so far? That way, I can avoid repeating and look for alternative solutions.

I was logged out during a survey so I was assuming the site was down

Thanks for sharing that! It sounds like you were logged out unexpectedly while taking a survey, and you’re wondering if the InboxDollars site or app was down.

From what I see, there have been reports recently of some glitches or server issues affecting the InboxDollars Android app. Some users experienced app crashes or being signed out abruptly during surveys, which caused login troubles1. Additionally, some periods of downtime or slow server responses have been noted from community discussions and monitoring sites3.

Here’s what I recommend you try next on your Android 10 device using the WebKit browser:

1. Close the app or browser completely and clear its cache:
- For the browser: go to Settings > Apps > Your browser > Storage > Clear Cache.
- For the InboxDollars app (if you're using it): Settings > Apps > InboxDollars > Storage > Clear Cache.

2. Restart your device. This refreshes system resources and can help with temporary glitches.

3. Try logging in again and, if possible, avoid starting a survey immediately to see if the login itself holds stable.

4. If you still get logged out or cannot access surveys, check the InboxDollars social media or community forums to see if there's a known outage.

5. As a backup, consider using the official InboxDollars app from Google Play (make sure it’s updated) instead of the browser, as sometimes the app handles sessions better during surveys.

If the issue persists after these steps, you can submit a help ticket directly to InboxDollars support here: https://help.inboxdollars.com/hc/en-us/articles/4408787400596-How-Do-I-Contact-Customer-Support-and-or-Put-In-A-Help-Ticket to get their team involved in resolving any backend problems7.

Would you like me to walk you through clearing cache on your device or any of these steps? Or if you’re already tried some, let me know!

I can't login into my account

Hi again! Since you’re still having trouble logging into your InboxDollars account, let’s work through some focused steps to help you out on your Android 10 device using the WebKit browser.

1. Clear Browser Cache and Cookies
Sometimes stale or corrupted data can cause login problems. Here's how to clear your browser cache:
- Go to your device’s Settings.
- Tap Apps or Applications.
- Find your browser (WebKit-based browser).
- Tap Storage, then Clear Cache and Clear Data (note clearing data will remove saved info like passwords).
- Restart your browser and try logging in again.

2. Double-check Credentials
Make sure your email/username and password are correct. If unsure, use the “Forgot Password” link on the login page to reset your password.

3. Try a Different Browser or Device
If you can, try logging into InboxDollars from a different browser, like Chrome or Firefox, or even from a different device to isolate if the problem is device/browser specific.

4. Check for Account Reactivation Needs
Sometimes accounts may need reactivation if inactive or flagged. You can request a new activation email here: https://help.inboxdollars.com/hc/en-us/articles/360044695611-How-To-Re-Activate-Your-Account

5. Contact InboxDollars Support
If none of the above works, it’s a good idea to reach out directly to InboxDollars customer support. They may need to check your account status or resolve issues from their side. You can contact them via their help page and submit a ticket: https://help.inboxdollars.com/hc/en-us/articles/4408787400596-How-Do-I-Contact-Customer-Support-and-or-Put-In-A-Help-Ticket
Be sure to provide your account details and describe the issue. They may ask for your user ID to assist further1 2 4 5.

Would you like me to guide you step-by-step on clearing cache or contacting support? Or do you already have account info ready for support? Let me know how you want to proceed!