Hi there! I understand that you're having trouble with WebShield not staying on in TotalAV. Let’s work through this together.
First, can you let me know if you’ve recently updated your TotalAV app or your device? Keeping everything updated can help resolve many issues.
In the meantime, try these steps:
1. Check for Updates: Ensure that both your TotalAV app and your Android operating system are up-to-date. - Open the Google Play Store, search for TotalAV, and update if an update is available. - For Android updates, go to Settings > System > System Update and check if any updates are pending.
2. Restart Your Device: A quick restart can often help any applications, including TotalAV, to reset and function correctly.
3. Check Autostart Permissions: - Navigate to Settings > Apps > TotalAV. - Look for Autostart settings and ensure that it is enabled. This ensures that TotalAV can run in the background without being interrupted.
4. Re-enable WebShield: - Open the TotalAV app and navigate to the WebShield settings. Try turning it off and then back on again to see if that helps.
5. Background Data and Battery Optimization Settings: - Make sure that TotalAV is allowed to use background data. Go to Settings > Apps > TotalAV > Mobile Data & Wifi and enable Allow background data usage. - Also, check that battery optimization is not affecting TotalAV. Go to Settings > Battery > Battery Optimization, find TotalAV, and set it to “Not optimized”.
If these steps don't resolve the issue, we might need to reinstall the app. You can uninstall TotalAV and then download it again from the Google Play Store.
Let me know how it goes! Are you satisfied with the solution I provided?
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Henry Adams
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Hi there! I understand that you're having trouble with WebShield not staying on in TotalAV. Let’s work through this together.
First, can you let me know if you’ve recently updated your TotalAV app or your device? Keeping everything updated can help resolve many issues.
In the meantime, try these steps:
1. Check for Updates: Ensure that both your TotalAV app and your Android operating system are up-to-date.
- Open the Google Play Store, search for TotalAV, and update if an update is available.
- For Android updates, go to Settings > System > System Update and check if any updates are pending.
2. Restart Your Device: A quick restart can often help any applications, including TotalAV, to reset and function correctly.
3. Check Autostart Permissions:
- Navigate to Settings > Apps > TotalAV.
- Look for Autostart settings and ensure that it is enabled. This ensures that TotalAV can run in the background without being interrupted.
4. Re-enable WebShield:
- Open the TotalAV app and navigate to the WebShield settings. Try turning it off and then back on again to see if that helps.
5. Background Data and Battery Optimization Settings:
- Make sure that TotalAV is allowed to use background data. Go to Settings > Apps > TotalAV > Mobile Data & Wifi and enable Allow background data usage.
- Also, check that battery optimization is not affecting TotalAV. Go to Settings > Battery > Battery Optimization, find TotalAV, and set it to “Not optimized”.
If these steps don't resolve the issue, we might need to reinstall the app. You can uninstall TotalAV and then download it again from the Google Play Store.
Let me know how it goes! Are you satisfied with the solution I provided?