Hi! I understand your TotalAV We Shield keeps turning off on your iPhone. Let's work through this together to get it running smoothly again.

First, just to clarify, is the issue happening right after you enable We Shield, or does it turn off after some time or after restarting your iPhone? Also, do you use any other security apps or have any battery optimization settings that might affect app behavior?

In the meantime, here are some step-by-step solutions to try on your iPhone (iOS version 26.0.1):

1. Update TotalAV App
Make sure your TotalAV app is updated to the latest version in the App Store. Updates often fix bugs causing the shield to turn off.

2. Check Real-Time Protection Settings
Open the TotalAV app, tap on the shield icon or Real-Time Protection section, and ensure the toggle is turned on.

3. Restart Your iPhone
Sometimes a simple restart clears out temporary glitches.

4. Check iOS Background App Refresh
Make sure background app refresh is enabled for TotalAV to allow continuous protection:
- Go to Settings > General > Background App Refresh > Check that TotalAV is enabled.

5. Disable Battery Optimization for TotalAV
On iPhones, if Low Power Mode is enabled, background activities like WebShield could be limited causing it to turn off. Make sure Low Power Mode is off under Settings > Battery.

6. Reinstall TotalAV
If the shield keeps turning off despite the above steps, uninstall TotalAV, then reinstall it from the App Store. This can fix any corrupted files.

If after these steps We Shield still turns off, please let me know any error messages you see or the exact behavior, and I’ll help dig deeper.

Are you able to try these and let me know how it goes?