Hi there! I understand how frustrating it can be when your "My Energy Connection" app isn’t working, especially after a smart meter installation. Let’s see if we can get this figured out together.

First, I’d like to know a bit more about the issue you're experiencing. Are you getting any specific error messages when you try to open or use the app on your Android device? Also, have you been able to access the app at all, or does it crash right when you try to open it?

In the meantime, here are a few basic troubleshooting steps you can try:

1. Check for Updates: Make sure that both your Android operating system and the "My Energy Connection" app are up to date. You can do this by going to the Google Play Store, searching for the app, and seeing if there's an option to update.

2. Clear Cache and Data: Sometimes, clearing the cache and data can resolve app issues. You can do this by going to Settings > Apps > My Energy Connection > Storage and tapping on "Clear Cache" and "Clear Data."

3. Reinstall the App: Uninstall the app completely, restart your Android device, then download and install the app again from the Google Play Store.

4. Network Connection: Ensure that your device is connected to a stable internet connection. Sometimes, poor connectivity can lead to app issues.

If you've already tried these steps or if they didn’t help, please let me know what you experienced, and we can dive deeper into other potential solutions!

Google Play Store displays message "This App won't work for your device" on 3 NEW Android phones.

Thank you for the additional details! It sounds like you're experiencing compatibility issues with the "My Energy Connection" app on multiple new Android phones. That can definitely be frustrating.

Here are a few things to consider for resolving this issue:

1. Check Device Compatibility: The error message generally indicates that the app isn't compatible with the device’s specifications or operating system. Ensure that the Android phones are running a compatible version of the operating system. You can verify this by going to Settings > About Phone > Software Information on each device and checking for the version number.

2. App Updates: As the app may receive updates to improve compatibility, keep an eye on the Google Play Store for any updates to the "My Energy Connection" app. Sometimes newly released apps can have bugs that are patched in later updates. You can check the app on the Play Store here.

3. Manufacturer Overrides: In some cases, specific manufacturers or carriers can restrict access to certain apps. Double-check if the model and brand of the phones are listed as compatible on the app’s Play Store page.

4. Network Settings: Ensure that the phones are connected to a stable Wi-Fi network when attempting to download the app. Sometimes, poor mobile data connections may cause issues.

5. Contact Support: If after checking the above steps the app still doesn’t work on any of the devices, it might be beneficial to reach out to Xcel Energy support directly for more specific assistance regarding the app's compatibility.

If you’d like, I can help you dig deeper into finding more information or different ways to reach out for support from Xcel Energy. Just let me know! Are you satisfied with the solution I provided, or do you want to explore further options?

Google Play Store will not even display a page for "My Energy Connection" Only "This App won't Work"

Thanks for your patience! Since it seems that the Google Play Store isn't even displaying a page for the "My Energy Connection" app, it might be a sign that the app has been temporarily removed or there are significant compatibility issues with the current versions on the new Android phones.

Here are some steps and insights to help resolve the situation:

1. Double-check Compatibility: It's important to ensure that the specific model numbers of your Android phones are compatible with the app. Sometimes new models may not support all the features right away.

2. Check the Xcel Energy Website: Xcel Energy may provide alternative methods for accessing energy data or managing accounts until the app issue is resolved. You can find useful information here.

3. Access via Web Browser: If the app is currently unavailable, trying to access the "My Energy Connection" services directly through your smartphone's web browser might be an option (e.g., through this link: My Energy Connection).

4. Contact Support: Since the app isn't showing in the Google Play Store, I’d recommend reaching out to Xcel Energy’s customer support for more information on the app's status and any ongoing issues with compatibility. They can provide the latest updates regarding the app's availability.

5. Monitor Updates: Keep checking the Play Store for future updates or announcements about when the app might become available for your devices.

If you need assistance reaching out to support or finding more resources, please let me know! Are you satisfied with this solution, or would you like to explore further options?