Hi there! I see you're having trouble getting into the DrawNames Secret Santa app. I'd be happy to help you get this sorted out. To start, could you please tell me a bit more about what's happening? Are you unable to log in with your email and password, or is there an error message showing up? Also, are you using the web version on your Windows device or the app itself?

will not allow to open into site when we try it says error I have tried to reboot try in different browser and it did allow when I was in another city Kitchener Ontario but at home in Mckellar Ontario it does not

Thanks for those details! So it sounds like the issue occurs only when you're trying to access the DrawNames site from your home in McKellar, Ontario, but it works fine when you were in Kitchener, Ontario. That suggests the problem is likely related to your home network or internet connection rather than the app or your device.

Let's try these steps to narrow down and hopefully fix the issue:

1. Check Your Internet Connection
Ensure your internet at home is working fine for other sites. Can you load other websites without issues?

2. Clear the Browser Cache
Sometimes cached data can cause loading problems. Try clearing your browser’s cache and cookies:
- In your WebKit browser (likely Safari or similar), go to browser settings > Privacy or History > Clear browsing data > select cache and cookies.
- Restart the browser and try loading the site again.

3. Flush DNS Cache
Windows stores a DNS cache that might be outdated. To clear this:
- Click Start, type cmd, right-click Command Prompt, and choose 'Run as administrator.'
- Type ipconfig /flushdns and press Enter.
- Try opening the DrawNames site again after this.

4. Try Accessing the Site Using a Different Network
If you have mobile data or another Wi-Fi hotspot available, try connecting your device there and see if the site loads. This will confirm if the home ISP or router is the problem.

5. Restart Your Router
Sometimes restarting your home router can fix network glitches. Power it off for 30 seconds, then power it back on and try again.

6. Check for Network Blocking or Firewall
If your home network or router has any firewall or security features, check if access to drawnames.com might be blocked by mistake.

If you want, I can also guide you through checking these settings or help look at any error codes or messages you receive when trying to open the site. Let me know what you see or if you tried any of these already!