[The Advocate] Can not view current edition

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joachim fernandez
7 months ago In The Advocate
can not view current edition

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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7 months ago

Hi there! I understand you’re having trouble viewing the current edition in The Advocate app. Let’s see if we can get that sorted out for you.

To start, could you please confirm a couple of things for me?
1. Are you using the app on a mobile device, or are you accessing The Advocate through a web browser on your Windows 10 device?
2. Have you been able to view the current edition before, or is this your first time trying?
3. Have you checked that you are logged in with an active subscription account?

While you check that, here are some initial steps that often resolve this kind of issue:

1. Check Subscription and Login
Make sure you are logged in with the correct account email that has an active subscription. Sometimes issues arise if the login session expires.

2. Clear Cache and Cookies (Browser)
Since you are on Windows 10 using WebKit browser, clearing the browser cache and cookies can often fix session and loading problems.
- Go to your browser’s settings.
- Look for Privacy or History.
- Clear cache and cookies, then restart the browser and try accessing the edition again.

3. Update the App or Browser
If you are using the app on a mobile device, check the app store to ensure your Advocate app is updated. If using a browser, make sure WebKit and Windows updates are installed.

4. Try a Different Browser or Device
Sometimes, trying to open the e-edition on a different browser or device can help isolate if the problem is device-specific.

If you have done any of these or if the problem persists, please let me know so we can try more advanced troubleshooting. Also, if you see any error messages while trying to open the edition, sharing those will help me assist you better.

Looking forward to your reply!

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