[REVER] One Android phone saving ride results in network error, but rides appear to be save to web.

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David Hind
10 months ago In REVER
One Android phone saving ride results in network error, but rides appear to be save to web.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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10 months ago

Hi there! Thanks for reaching out about the network error you’re seeing on your Android phone when saving rides in the REVER app, even though those rides show up fine on the web. I want to help you get this sorted out.

To get started, could you tell me a bit more? For example:
- Does the app show the network error immediately after you save, or only sometimes?
- Are you connected via Wi-Fi or mobile data when this happens?
- Have you tried any fixes already, like restarting the app or your phone?
- What version of the REVER app are you using on your Android device?

Meanwhile, here are some initial troubleshooting steps that often help with saving and syncing issues on the Android REVER app:

1. Check Network Connection: Make sure your Android device has a stable internet connection, whether Wi-Fi or mobile data. Sometimes brief drops cause the app to throw a network error.

2. Force Close and Reopen the App:
- Go to your phone’s Settings → Apps → REVER.
- Tap “Force Stop.”
- Reopen the app and try saving a ride again.

3. Clear App Cache:
- Under Settings → Apps → REVER → Storage, tap “Clear Cache” (don’t clear data yet to avoid losing your info).
- Retry saving your ride.

4. Update the App: Ensure you are running the latest REVER app version from the Google Play Store, as updates often fix syncing bugs.

5. Log Out and Back In: Sometimes re-authenticating your account helps refresh syncing.

6. Reinstall the App: If the above steps don’t resolve it, uninstall and reinstall the REVER app on your phone.

Since your rides do appear saved on the web, the app may be having trouble confirming the sync status locally during save, which these steps often fix.

If these don’t quite clear the error, I can help look further into app settings or account sync issues specific to your device. Let me know how it goes and feel free to share those details I asked earlier!

Are you satisfied with this approach so far?

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